Sales Associate Front Desk

Eola

Nillos

S a l e s a n d E v e n t s A s s o c i a t e

415-***-****

A B O U T M E

**********@*****.***

Dallas, TX

Highly motivated Sales Associate with

extensive customer service and sales

experience. Outgoing sales professional with

track record of driving increased sales.

Persuasive in negotiating contracts and

eloquent in communicating with customers to

build long-term, productive partnerships.

Work history of consistently

exceeding job performance

expectations in 5-star hospitality

environments. 5 years of valuable,

hands-on experience in Front of the

House, Food and Beverage, Spa,

Meetings and Special Events

positions. Stellar listening, verbal

communication and interpersonal

skills, gaining the trust, confidence

and respect of key stakeholders.

E D U C A T I O N

Accounting

Bachelor’s Degree

Cum Laude with distinction

Arizona State University, Tempe, Arizona

2017-2021

Hospitality Management

Bachelor’s Degree

Cum Laude with distinction

University of Santo Thomas, Manila,

Philippines

2010-2014

S K I L L S

Efficient in Microsoft Office, CI-TY,

GoConcierge, Opera, OpenTable,

Book4time & Spasoft

Fluent in English & Tagalog,

Conversational in ASL & Korean

E X P E R I E N C E

Sales & Events Administrator

The Ritz-Carlton, Dallas/ Dallas, TX/ February 2021 - Present Promote and sell (2) private dining rooms located within the hotel’s restaurant. Plan and organize Meetings and Special Events within the space.

• In-charged of responding to guest inquiries, contacting potential clients based on networking and referral leads. Assists with administrative tasks. Spa Learning Coach, Guest Experience Expert Learning Coach The Ritz-Carlton, Dallas/ Dallas, TX/ February 2019 – February 2021 Tasked to train newly hired employees within the Spa Department, later then transferred to hotel Front Desk and within 3 months, was tasked to also be the Learning Coach.

• Prepare and updates Department’s Standard Operating Procedure

• Process operational needs, addressing guest request and completing reports

• Process payments while promoting retails products and elevated room categories Leisure Service Agent, Concierge

The Ritz-Carlton, Half Moon Bay/ Half Moon Bay, CA / February 2017 – February 2019 Responsible for all aspects of guest service and satisfaction.

• Ensure hotel knowledge and local knowledge are all up to date

• Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction

E N

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