Graphic Designer Customer Support

Hafiz Abdul Majid

Gujranwala, Punjab +92-344**-***** ***********@*****.***

www.linkedin.com/in/hafiz-abdul-majid-muhammad-nawaz-51715044/

Portfolio link: https://www.behance.net/hafizabdulmajid/

Seasoned professional with 10+ years of experience in developing finished art by operating necessary equipment and software, overseeing all projects from conception to completion. Proven track record of generating ideas to portray concepts and advertise products and services, maintaining brand consistency throughout the whole project. Articulate communicator skilled at fostering technical knowledge by attending design workshops while reviewing professional publications and participating in professional societies. Adept at staying up-to-date with industry developments and tools. Proficient at MS-Office, Coral Draw 9 to 21 Ver, Adobe Photoshop, and Adobe Illustrator.

Professional Experience

2012 to Present – Printage – Gujranwala, Pakistan

Owner

Spearhead regulatory functions including customer coordination, project oversight, and stakeholder collaboration. Illustrate concepts by designing examples of art arrangement, type size, and style while communicating with clients regarding layout and design.

Streamline the development of a diverse range of graphics and layouts for product illustrations including company logos, greeting cards, wedding cards, vouchers, broachers, catalogs, stickers, and business cards.

Operate printing machines with the inclusion of flex machines while assuring compliance with set standards and regulations.

Ensured collaboration with outside agencies, art services, printers, and colleagues as per requirement, reviewing the final layout and suggesting improvements.

2009 to 2012 – 3StarSanitary Traders– Gujranwala, Pakistan.

Customer Service Executive

Developed and fostered robust relationships with new and existing clients to capitalize on opportunities, coordinating the sale of Telenor products and services to potential clients.

Acquired enhanced analytical skills, formulating and analyzing comprehensive reports.

Steered multiple functions encompassing customer services, inventory management,scheduling, administrative operations, financial activities, and cash management.

Functioned as a shift in charge to facilitate all activities at the Sales and Service center. Guaranteed the completion of all tasks pertinent to customer services within time constraints.

Ensured compliance with the administration requirements and discipline at the Sales and Service center.

Delivered customer support to onsite clients, proposing effective recommendations and achieving a seamless flow of operations.

2004 to 2008 – M.AmeerBukhsh Allah Bukhsh& Sons.Gujranwala, Pakistan

SalesOfficer

Coordinated the monitoring of the direct sales and the distribution channels within the local and international market.

Assessed regional requirements and logistical constraints to facilitate key inputs, overseeing requisition/ tenders and finalization of contracts for services and products.

Determined key requirements through collaboration with departments across the designated business entity.

Streamlined creation of purchase/ service solutions to prevent incompatibility in service and product flow.

Maximized profitability by boosting sales and cost control, assuring the maintenance of company operating standards. Administered the management of all resources to develop sales information.

Steered market research to determine alternative products and best service providers, supervising the negotiation of subsidiary contracts and alternatives for trial periods. Managed the process of ordering, assuring the execution of deliveries to the customer within set time constraints.

Ensured the provision and formulation of feedback to clients and retailers as per queries. Screened the import and export functions, maintaining accurate records of all imported machinery.

Education

Government Collage Gujranwala (Bachelor of Arts)

Jamia-Rasheedia(Hafiz-e-Quran)

Certifications

Hafiz-e-Quran–Wafaq-ul-Madaris Al-Arabia

Post Graduate Diploma in Management Information Technology and Rational Data Base Management System

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