Customer Service Data Entry
Resume:
Rebecca Ruben
McKeesport, PA *****
*****************@***********.***
Work Experience
Special Social Services - Pittsburgh, PA
September 2020 to January 2022
• Inbound and outbound calls
• Contact tracing, explaining isolation and quarantine procedures.
• Assisting with Special Social Services to help people with needs.
• Notify exposed individuals (contacts) of their potential exposure.
• Protect patient privacy
• Check in with contacts to make sure they are self-monitoring and have not developed symptoms Closing Coordinator
Mortgage Connect - Moon, PA
October 2017 to August 2020
• Preparing documents
• Verifying information for mortgage refinancing.
• Verifying deeds, taxes, and completing bankruptcy checks for clients Customer Service Advocate
ACS - Warrendale, PA
March 2016 to September 2017
• Collections and accounts receivables
• Customer Service student loans
• Payments, billing, data entry
• Specialized accounts
Benefits Verification Specialist
Aerotek - Pittsburgh, PA
March 2011 to February 2016
• Insurance company patient benefits verification and processing
• Verified patient specific benefits, for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.
• Verification process of electronic validation of pharmacy coverage and medical eligibility.
• Completion and documenting and initiating prior authorization process, claims appeals.
• This position was a very fast-paced.
Office Manager
Walker Industries - Pittsburgh, PA
January 2000 to March 2011
• Cash Analysis
• Cash reconciliation
• 25 years Customer Service Experience
• Detail oriented
• High proficiency with numbers
• Computer applications including Outlook, Microsoft, Excel
• Accounting, A/P, A/R, Quicken
• 30-60-90 day collections
• Third party payers
• Reviews daily credit balance and research accounts
• Inventory, scheduling, estimates, customer service, quality control Education
Associate degree in Criminal Justice in Criminal Justice Everest University
January 2009 to May 2012
Skills
• Salesforce
• Analysis skills
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