Customer Service Care

AMRUTA PAWAR

Address · *, Vimy Crescent, Sarnia, Ontario N7S 1J5

Email ·***************@*****.***, Contact 647-***-****. Client-centric finance professional with over 7 years of experience working within renowned banking institutions as a Deputy Manager Committed to providing first-class customer service to deepen relationships with consumers and engage them in the products and services offered. Expert in loans, deposits, and mortgages. Enthusiastic, results-driven leader with extensive success collaborating with subject matter experts to develop and execute creative solutions. Seeking for Part-Time Opportunities. Experience

DEPUTY MANAGER, (MARKETING AND OPERATIONS) SARASWAT CO-OPERATIVE BANK LTD (AUGUST 2015 – AUGUST 2022)

• Handled front-office branch activities during peak periods to manage queues and resolve complaints.

• Maintained balanced cash drawers by carefully counting funds and quickly investigating discrepancies. Furthermore, to avoid shortage of cash Ordered appropriate supply of cash each day to meet expected demands.

• Verified integrity of deposit checks and money orders to protect customers and bank from fraud.

• Handled Loan disbursement of 45 Branches, by being one person contact with branch managers and loan officer.

• Built branch partnerships, planned new marketing strategies, and shuffled teams to achieve branch targets.

• Educated students on available financial aid options, including grants, loans, and scholarships. also advised customers on foreign currency transaction by consulting with forex department.

• Gained knowledge of products and programs offered to educate clients about various product solutions.

• Customer is the King and king should never go unnoticed was my approach while dealing with the customer. Provided them with various solutions for their financial needs and received appreciations for the same.

ACHIEVMENTS:

• Received Board of Directors special award as a Star Performer for exemplary dedication towards work. ( Marketing and Customer Service ) https://youtu.be/niOfdRjyxF4

• Record Of Performance Appraisal Exercise with Excellent Score for Consecutive Two Years.

• Headed The Team Which Was Awarded Best Department in The Organization for Two Consecutive Years

• Praised For Outstanding Performance for Future Generali India Life Insurance. ( Marketing )

MAY 2022 – JUNE2022 (PART-TIME)

CREW LEADER, FOOD TRUCK (NARIYAL) (FAMILY-OWNED BUSINESS)

• Assisted a women entrepreneur to establish her food business.

• Greeted customers professionally upon arrival. Later Received orders at counter and took payment from customers

• Communicated clearly with kitchen staff to avoid errors.

• Used effective selling techniques to promote Brand products.

• Counted cash drawer and reconciled money with transaction records.

• Kept department supplies filled and maintained and reported low-stock items for replenishment.

• Handling Social Media Platforms.

Link : https://youtu.be/fZe6seRtB1A

EDUCATION

2022-2024- LAMBTON COLLEGE

PURSUING POST GRADUATE CERTIFICATE IN FINANCIAL PLANNING AND WEALTH MANAGEMENT MAY 2015 – MUMBAI UNIVERSITY

MASTER OF MANAGEMENT STUDIES -FINANCE

Graduated with Grade “A”

APRIL 2013-MUMBAI UNIVERSITY

BACHELOR OF COMMERCE -ACCOUNTING AND FINANCE

Graduated with Grade “O”

Academic Achievements:

• Awarded -Distinguished Alumni of The Year Award Batch (2013 – 2015)

• Awarded Certificate of Appreciation for Outstanding Volunteer Services Given for The Stress Management Workshop Organized for Police Officers By Rotaract Club of Mumbai Sivaji Park

• Headed Social Cultural Team for The Year (2013-2015) SKILLS

• Strong Virtual Knowledge

• Problem Solving

• MS office

• Customer Care

• Adaptability Collaboration

• Strong Work Ethic

• Time Management

• Client Centric

• Communications Expertise

• Customer Loyalty

• Quick Learner

• Team Leader

Availability:

Days Timings

Monday 11.00 a.m-2.00 p.m. and 7.00 p.m. to 11.00 p.m. Tuesday 2.00 p.m.-11.00 p.m.

Wednesday 8.00 a.m.- 4.00 p.m.

Thursday 8.0 0 a.m.- 3.00 a.m.

Friday 7.00 a.m. -11.00 a.m.

Saturday All Day

Sunday All Day

Contact this candidate