Eligibility Specialist Support

C A R E E R O B J E C T I V E

E X P E R I E N C E

S H I R L E Y W I L S O N

***** ***** ******* ****. *********, IL, 60410 815-***-**** *********@***.*** Efficient professional with 35+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

DHS, CHICAGO, IL

Intake Eligibility Specialist, Jun 2008 - Jul 2019 DHS, JOLIET, IL

Family Support Specialist, Mar 2000 - Jul 2008

• Submit reports and review reports or problems with superior.

• Keep records or prepare reports for owner or management concerning visits with clients.

• Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.

• Provide information or refer individuals to public or private agencies or community services for assistance. DHS, CHICAGO, IL

Case Management, Sep 1987 - Feb 2000

• Keep records or prepare reports for owner or management concerning visits with clients.

• Submit reports and review reports or problems with superior. Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

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DHS, CHICAGO, IL

Intake Eligibility Specialist, Mar 1998 - Feb 1999

• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.

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Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.

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DHS, CHICAGO, IL

Child Welfare Specialist, Sep 1997 - Mar 1998

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

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• Interview clients individually, in families, or in groups, assessing their situations, capabilities, and E D U C ATION

A D D I T I O N A L S K I L L S

R E F E R E N C E S

problems, to determine what services are required to meet their needs.

• Maintain case history records and prepare reports. DHS, CHICAGO, IL

Case Worker Specialist, Dec 1995 - Aug 1997

• Answer applicants' questions about benefits and claim procedures.

• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interview and investigate applicants for public assistance to gather information pertinent to their applications.

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WALDEN UNIVERSITY

MINNEAPOLIS, MN

Master of Arts (M.A.) Public Administration (May 2013)

• GPA: 5.0

GOVERNOR STATE UNIVERSITY

UNIVERSITY PARL, IL

Bachelor of Arts Psychology/Counseling (Apr 1996)

• GPA: 3.8

• Micro Soft Office

• Powe Point

• Trouble Shooting

References available upon request

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