May **** - August ****

July **** - April ****

January 2019 - June 2019

Saloni Pathak

**** ***** **, *******, **, V5G 2L6

236-***-**** • adsv0s@r.postjobfree.com

Objective

To acquire a position with your organization, where my skills will be an asset in the working environment. Key Qualifications

● Excellent customer service skills

● Ability to multi-task and work in an extremely fast-paced environment

● Leadership skills

● Multi-Line phone system expert

● Analytical and data skills

● Strong experience in SAP

● Salesforce experience

● Proficient in Microsoft Office, Excel and Access

● Great attention to detail

Work Experience

Administrative Assistant, Cosentino

● Developed and maintained strong customer relationships by handling different operative responsibilities

● Provided customer service over the phone, face to face, or via email

● Processed, monitored, and followed up on customer purchase orders

● Provided information to customers about material lead time, product availability, and pricing

● Worked closely with fabricators, builders, designers, and architects

● Scheduled visits to the showroom, hosted customers and material viewings

● Worked with SAP and Salesforce daily

● Solved customer issues from the order to the delivery

● Processed and deposited daily cheques on the J.P Morgan platform

● Maintained customer account receivables

● Supported the sales team with customer requests, preparing samples, and checking stock of materials

● Handled sensitive information in a confidential manner

● Created invoices and corrections, if necessary as well as return of materials

● Read and created spreadsheets with large amounts of data using Microsoft excel

● Worked in the Cosentino centre with the most traffic worldwide Customer Service Representative, Telus

CBV Collections

● Handled 40+ interactions per day, giving detailed, friendly and polite service to ensure customer satisfaction

● Collected source data such as customer names, addresses, phone numbers, account numbers, and credit card information

● Entered data into various customer service software

● Negotiated with customers to resolve account delinquencies

● Handled inbound and outbound calling

● Addressed and resolved customer complaints and escalations

● Provided accurate information in response to customer inquiries

● Provided plan changes and payment arrangements

Administrative Assistant, Trail Appliances

Edmonds Appliances

● Administered banking, deposits, payroll, and distribution of employee checks

● Used a sales service system to process purchase orders and delivery notes September 2018 - December 2018

December 2016 - September 2018

February 2014 - August 2015

June 2014

● Controlled the office petty cash

● Handled administrative requests from members of the office team

● Recorded the daily sales and shared them with the credit and sales department

● Received courier deliveries and also organized for deliveries to be sent out

● Sent emails, faxes and letters

● Managed incoming telephone calls, screened calls and directed them to the appropriate parties

● Ordered stationery

● Filed various documents on a daily basis

● Maintained up to date data on spreadsheets

● Responsible for recording office expenses and reimbursements

● Assisted customers with service calls

● Maintained the kitchen and sales floor

● Organized refreshments for visitors

Administrative Assistant, The Strongman group

● Organized and mailed invoices

● Conducted payment reconciliation and expense reporting

● Organized lease agreements

● Organized and scheduled appointments with Microsoft Outlook

● Distributed incoming mail to correct recipients throughout the office

● Assisted in meetings to transcribe notes

● Greeted visitors and directed them to their destination

● Scanned, photocopied and faxed documents

● Organized team events

● Answered and directed calls using a multi-line phone system

● Responsible for performing errands for management when needed Data Analyst, Genr8tor

● Informed and educated customers of programs

● Advertised on social media and websites

● Entered customers information into data base

● Worked with Microsoft and Google products

● Used Lucky Orange Analytics to engage with clients and to see the interactions on our websites through heatmaps, visitor recordings and Analytics

● Used CRM systems such as Salesforce and Zoho

● Gained experience with macro programming

Sales Service Associate, London Drugs

● Informed and educated customers of products

● Responded to customers complaints and resolved their issues

● Entered transactions in the cash register and provided customers with total bill

● Maintained accurate records of all transactions

● Packaged merchandise and assisted customers in loading when needed

● Assisted with inventory management activities

● Aligned products neatly on shelve

Volunteer Experience

The Gathering Place Community Centre

● Prepared food In kitchen such as cutting vegetables

● Washed dishes

● Handed out towels, shampoo and soap to visitors taking showers

● Coordinated showering arrangements

Education

High School Diploma

Moscrop Secondary School

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