Administrative Assistant Customer Service
Resume:
January 2019 - June 2019
Saloni Pathak
**** ***** **, *******, **, V5G 2L6
236-***-**** • ****************@*****.***
Objective
To acquire a position with your organization, where my skills will be an asset in the working environment. Key Qualifications
● Excellent customer service skills
● Ability to multi-task and work in an extremely fast-paced environment
● Leadership skills
● Multi-Line phone system expert
● Analytical and data skills
● Strong experience in SAP
● Salesforce experience
● Proficient in Microsoft Office, Excel and Access
● Great attention to detail
Work Experience
Administrative Assistant, Cosentino
● Developed and maintained strong customer relationships by handling different operative responsibilities
● Provided customer service over the phone, face to face, or via email
● Processed, monitored, and followed up on customer purchase orders
● Provided information to customers about material lead time, product availability, and pricing
● Worked closely with fabricators, builders, designers, and architects
● Scheduled visits to the showroom, hosted customers and material viewings
● Worked with SAP and Salesforce daily
● Solved customer issues from the order to the delivery
● Processed and deposited daily cheques on the J.P Morgan platform
● Maintained customer account receivables
● Supported the sales team with customer requests, preparing samples, and checking stock of materials
● Handled sensitive information in a confidential manner
● Created invoices and corrections, if necessary as well as return of materials
● Read and created spreadsheets with large amounts of data using Microsoft excel
● Worked in the Cosentino centre with the most traffic worldwide Customer Service Representative, Telus
CBV Collections
● Handled 40+ interactions per day, giving detailed, friendly and polite service to ensure customer satisfaction
● Collected source data such as customer names, addresses, phone numbers, account numbers, and credit card information
● Entered data into various customer service software
● Negotiated with customers to resolve account delinquencies
● Handled inbound and outbound calling
● Addressed and resolved customer complaints and escalations
● Provided accurate information in response to customer inquiries
● Provided plan changes and payment arrangements
Administrative Assistant, Trail Appliances
Edmonds Appliances
● Administered banking, deposits, payroll, and distribution of employee checks
● Used a sales service system to process purchase orders and delivery notes September 2018 - December 2018
December 2016 - September 2018
February 2014 - August 2015
June 2014
● Controlled the office petty cash
● Handled administrative requests from members of the office team
● Recorded the daily sales and shared them with the credit and sales department
● Received courier deliveries and also organized for deliveries to be sent out
● Sent emails, faxes and letters
● Managed incoming telephone calls, screened calls and directed them to the appropriate parties
● Ordered stationery
● Filed various documents on a daily basis
● Maintained up to date data on spreadsheets
● Responsible for recording office expenses and reimbursements
● Assisted customers with service calls
● Maintained the kitchen and sales floor
● Organized refreshments for visitors
Administrative Assistant, The Strongman group
● Organized and mailed invoices
● Conducted payment reconciliation and expense reporting
● Organized lease agreements
● Organized and scheduled appointments with Microsoft Outlook
● Distributed incoming mail to correct recipients throughout the office
● Assisted in meetings to transcribe notes
● Greeted visitors and directed them to their destination
● Scanned, photocopied and faxed documents
● Organized team events
● Answered and directed calls using a multi-line phone system
● Responsible for performing errands for management when needed Data Analyst, Genr8tor
● Informed and educated customers of programs
● Advertised on social media and websites
● Entered customers information into data base
● Worked with Microsoft and Google products
● Used Lucky Orange Analytics to engage with clients and to see the interactions on our websites through heatmaps, visitor recordings and Analytics
● Used CRM systems such as Salesforce and Zoho
● Gained experience with macro programming
Sales Service Associate, London Drugs
● Informed and educated customers of products
● Responded to customers complaints and resolved their issues
● Entered transactions in the cash register and provided customers with total bill
● Maintained accurate records of all transactions
● Packaged merchandise and assisted customers in loading when needed
● Assisted with inventory management activities
● Aligned products neatly on shelve
Volunteer Experience
The Gathering Place Community Centre
● Prepared food In kitchen such as cutting vegetables
● Washed dishes
● Handed out towels, shampoo and soap to visitors taking showers
● Coordinated showering arrangements
Education
High School Diploma
Moscrop Secondary School
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