Benefit Consultant

TOVA CORTEZ

****.******@*****.*** 503-***-**** Portland, OR 97219

PROFESSIONAL

SUMMARY

Experienced Account Manager with over 21 years of experience in insurance sales. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS • Ledger Updating

• Benefits Explanations

• Accounts Payable and

Accounts Receivable

• Marketing Techniques

• Microsoft Office Suite

• Confidential Records

Management

• Insurance Terminology

• Social Perceptiveness

WORK HISTORY Benefit Consultant Aflac - Portland, OR 10/2001 - CURRENT

• Resolved issues and inquiries from hundreds of plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.

• Directed and controlled medical, dental and vision benefit packages.

• Assisted accounts with invoice reconciliation and corrections.

• Marketed services and products through phone calls, emails, networking, social media and public speaking.

• Observed strict procedures to maintain data and plan participant confidentiality.

• Checked employees' benefits enrollment for accuracy and inputted all data into Excel.

• Coordinated submission and processing of insurance claims.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

• Adhered to social distancing protocols and wore mask or face shield.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Developed and maintained courteous and effective working relationships.

EDUCATION Grant High School, Portland, OR

High School Diploma

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