DOMINIQUE LEE

Silver Spring, MD *****

adsv0c@r.postjobfree.com

+1-240-***-****

Energetic Operative Professional with expertise in upselling store products, gaining knowledge in food services, cash handling and customer service through experience with increase potential growth in management.

Authorized to work in the US for any employer

Work Experience

Shift Manager

Einstein Bros.® Bagels - Chevy Chase, MD

April 2018 to Present

My job is welcome guest as they come in. It is up to me provide our customers with an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time. As a line worker I have to maintain a clean and sanitized work station at all times following the food serve safe guidelines at all times. As well my other duties are as follow I prepare and builds food items according to standardized recipes and directions. I properly stores food by adhering to food safety policies and procedures. I occasionally set up work stations with our products making sure each item is day dotted and up to par.

I serve food to customers while ensuring guest satisfaction as well keeping items stock and replenish for our customers daily. I maintain excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Also do other daily duties that my manager of the day may assign for me to do.

As my new role as a shift manager I have taken on other responsibilities as a manager as such my duties are as follow:

My Job is to direct and train Team Members in all areas of the business and lead the team to meet daily goals and expectations while providing a consistent, superior experience for my guest. Managing cash drops from the register and resolving problems that occur during my shift. Delegate task and activities for my team so shifts can flow smoothly in the day to day operations Counter/ Cashier/Catering Coordinator

Bruegger Bagels - Washington, DC

August 2010 to December 2017

Cash handling with the basic skills counting money and ended day shift/ Food Prep with gaining knowledge of products daily to ensure the best quality to our guest Up sale our items to make store profit/ Assisted with Inventory and Stocking items Provide Excellent Customer Service. I was also assigned as a catering coordinator Cashier / Crew

Chipotle Mexican Grill - Washington, DC

October 2012 to May 2013

Cash handling with the beginning day count and breaking drawer at the end of shift Food Prep with familiarizing myself with the items as I progress serving only the high quality of food Providing great customer service. I was also in charged of executing our catering orders making sure it was right and ready on time for delivery and or pick up. Cashier

Pizza Hut - Washington, DC

December 2009 to June 2010

Cash Handling with the process of counting and breaking drawer down at the end shift/ Food Prep. Answer phones in a professional matter while taking food orders Education

High school diploma

Booker T. Washington Public Charter School

2004 to 2007

Skills

• Skills • Computer Knowledge • Microsoft Word • Microsoft Excel • Microsoft Spreadsheet • Microsoft PowerPoint • Web Surfing (internet Browsing)

• Food Handling

• Food Preparation

• Food Safety

• Catering

• Upselling

• POS

• Serving Experience

• Microsoft Excel

• Hospitality Experience

• Microsoft Outlook

• Cashiering

• Customer Service

• Kitchen Experience

• Merchandising

• English

• Retail Sales

• Food Production

• Cooking

• Supervising experience

• Restaurant experience

• Food Service

• Cash Handling

• Management

• Stocking

• Shift Management

• Cleaning

• Time management

• Communication skills

Certifications and Licenses

ServSafe

April 2015 to April 2020

Food Handler License in Washington DC

Assessments

Supervisory Skills: Directing Others — Completed

October 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Completed

Food Safety — Highly Proficient

October 2019

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

June 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Familiar

January 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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