Customer Service Food Service Management
Resume:
DOMINIQUE LEE
Silver Spring, MD *****
********@*****.***
Energetic Operative Professional with expertise in upselling store products, gaining knowledge in food services, cash handling and customer service through experience with increase potential growth in management.
Authorized to work in the US for any employer
Work Experience
Shift Manager
Einstein Bros.® Bagels - Chevy Chase, MD
April 2018 to Present
My job is welcome guest as they come in. It is up to me provide our customers with an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time. As a line worker I have to maintain a clean and sanitized work station at all times following the food serve safe guidelines at all times. As well my other duties are as follow I prepare and builds food items according to standardized recipes and directions. I properly stores food by adhering to food safety policies and procedures. I occasionally set up work stations with our products making sure each item is day dotted and up to par.
I serve food to customers while ensuring guest satisfaction as well keeping items stock and replenish for our customers daily. I maintain excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Also do other daily duties that my manager of the day may assign for me to do.
As my new role as a shift manager I have taken on other responsibilities as a manager as such my duties are as follow:
My Job is to direct and train Team Members in all areas of the business and lead the team to meet daily goals and expectations while providing a consistent, superior experience for my guest. Managing cash drops from the register and resolving problems that occur during my shift. Delegate task and activities for my team so shifts can flow smoothly in the day to day operations Counter/ Cashier/Catering Coordinator
Bruegger Bagels - Washington, DC
August 2010 to December 2017
Cash handling with the basic skills counting money and ended day shift/ Food Prep with gaining knowledge of products daily to ensure the best quality to our guest Up sale our items to make store profit/ Assisted with Inventory and Stocking items Provide Excellent Customer Service. I was also assigned as a catering coordinator Cashier / Crew
Chipotle Mexican Grill - Washington, DC
October 2012 to May 2013
Cash handling with the beginning day count and breaking drawer at the end of shift Food Prep with familiarizing myself with the items as I progress serving only the high quality of food Providing great customer service. I was also in charged of executing our catering orders making sure it was right and ready on time for delivery and or pick up. Cashier
Pizza Hut - Washington, DC
December 2009 to June 2010
Cash Handling with the process of counting and breaking drawer down at the end shift/ Food Prep. Answer phones in a professional matter while taking food orders Education
High school diploma
Booker T. Washington Public Charter School
2004 to 2007
Skills
• Skills • Computer Knowledge • Microsoft Word • Microsoft Excel • Microsoft Spreadsheet • Microsoft PowerPoint • Web Surfing (internet Browsing)
• Food Handling
• Food Preparation
• Food Safety
• Catering
• Upselling
• POS
• Serving Experience
• Microsoft Excel
• Hospitality Experience
• Microsoft Outlook
• Cashiering
• Customer Service
• Kitchen Experience
• Merchandising
• English
• Retail Sales
• Food Production
• Cooking
• Supervising experience
• Restaurant experience
• Food Service
• Cash Handling
• Management
• Stocking
• Shift Management
• Cleaning
• Time management
• Communication skills
Certifications and Licenses
ServSafe
April 2015 to April 2020
Food Handler License in Washington DC
Assessments
Supervisory Skills: Directing Others — Completed
October 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Completed
Food Safety — Highly Proficient
October 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Familiar
January 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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