Assistant Manager Customer Service
Resume:
Kerri Bremner
*******.*****@*****.***
Education
Associate, Schoolcraft College, 2015 – Present
3.5 GPA
Member of Phi Theta Honor Society
Retail Sales and Operations Manager
Versatile leader with more than ten years of experience in retail sales and operations
Dynamic management professional with comprehensive understanding of retail operations, sales and marketing strategy, teambuilding, and customer relations. Proven record of introducing new product lines and negotiating vendor contracts to increase profitability and drive consumer satisfaction. Expertise directing operations for multiple units and demonstrated history of developing a consistent brand presence. Passionate about quality control, innovation, leadership development, and complex problem-solving.
Consistent history of adding value by introducing new sales techniques, promotional opportunities, and product lines.
Collaborative leader with proven record of coaching and mentoring staff across organizational levels, including identifying personnel eligible for promotions and leadership development.
Experience overseeing more than 130 sales accounts ranging in size from small, local business to national chains, such as Kroger.
Dynamic vision for visual merchandising strategies, increasing overall brand positioning, consumer-level reputation, and sales revenue.
Awards
Henry Ford Optimeyes, 2021- Present
Optician
Employee of the month, February 2022
Professional Experience
Henry Ford Optimeyes, 2021- Present
Optician
Achieved to be the top 3 in sales every month
Used optical experience to assist patients in buying the best frames that fit their lifestyle
Helped patients with selecting different lens options to be more efficient
Communicated and coordinated with patients to schedule appointments and help with any requests.
Dispense new glasses and trouble shoot any problems with lens and or prescription.
Improved the quality of glasses by adjusting and fixing old ones
CVS PHARMACY, 2008 – Present
Store Manager
Direct daily operations for retail store, including employee relations, financial and strategic planning, sales and marketing strategy, and inventory management. Review daily reports, as well as process month-end close transactions to ensure compliance with regulations and company goals. Recruit, hire, supervise, and train personnel for each department. Develop weekly employee schedules. Coordinate merchandising displays, as well as review weekly sales end caps in adherence to company expectations.
Identified personnel with leadership qualities, coaching and mentoring them to take on management levels throughout organization.
Maintained quality customer service in alignment with brand standards, as well as analyzed market trends and consumer feedback to identify process improvements related to satisfaction.
Increased monthly sales revenue through effective inventory control.
Oversaw CFR functions, reducing errors in bottles-on-hand and improving stock processes.
Promoted from Assistant Manager and Clerk/Cashier positions.
GENERAL WINE AND SPIRITS, 2000 – 2007
Sales Representative
Drove sales and marketing strategy for a variety of accounts, including local businesses, national grocery chains, convenience stores, and more. Monitored store-level inventory to ensure enough stock for upcoming promotions and based on market trends and sales reports. Conducted onsite resets to improve product placement and increase sales at the retail level.
Introduced new products into market, increasing brand positioning and improving consumer experience, through effective market analysis and visual merchandising strategy.
Sustained account base of between 120-130 stores during tenure.
Career Note: Additional experience as Paraprofessional for Taylor Public School District.
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