Customer Service Representative
Resume:
OBIAGWU UKAMAKA JOSEPHINE
Address: ***** ******** ***** #**** **.
Email: ****************@*****.*** Telephone: +1-214-***-****
PERSONAL STATEMENT
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.
KEY ACHIEVEMENTS
●Botanical scents of nature A proven record of accomplishment in resolving complex customer issues
●Willson Oil Services, Plc: Consistently the top salesperson, exceeding sales targets and KPIs
●Wilson Oil Services, Plc: Achieved number one advisor in eight out of 12 months, and in top four every month
●London Charity club: Finished in top 25% with 157% productivity, 120% quality and lowest cancellation rate
●London Charity club: As head of the charity department, organised a regional event that raised over £25,000
12/2021 to date
EMPLOYMENT HISTORY
HOME DEPOT
11682 FOREST CENTRAL DR
CUSTOMER SERVICE REPRESENTATIVE
Delivers an excellent customer service, help customers resolve issues and make sure they leave the store with smiles and satisfied customer service experience.
Work with my team members to drive sales and upgrade customer service surveys.
Provides techical help to customers in store and over the phone
09/2016– 12/2021
Botanical scents of nature
961 Grasswood Court Arlington Tx, 76017
Customer care representative
●Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
●Conducts problem solving and troubleshooting
●Provides technical help to colleagues if required
●Conducts contract reconciliations, cashing up and stocktaking
●Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets
02/2012 – 08/2016
Save a life mission hospital
Receptionist
●Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
●Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
●Assisted in training new members of staff
●Cold-called customers to up-sell services
●Worked to ensure all individual and team targets were met
●Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
●Developed a number of incentives for team members to achieve targets
04/2008 - 02/2011
London Charity club
Store attendant / receptionist
●Provided excellent customer service at all times
●Assisted customers with finding suitable products and checked availability in ERP System
●Maintained a friendly manner and calm, positive demeanour when handling complaints
EDUCATION
3/2003 – 11/2007
BA Degree: History and International studies (3.76 out of 5)
Imo State University, Owerri, Nigeria
ASSOCIATE OF SCIENCE Dallas Community College (38.4 out of 5)
ADDITIONAL SKILLS
Software:
Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software quickly
INTERESTS
Sports including rowing and football; on men‘s football team (county)
REFERENCES ON REQUEST
Macfred Emeka Adiele-Anyanwu
Martina Onah
Nnenna Ngwu
Contact this candidate