Personal Assistant Office
Resume:
Rabecca Alfaro
Finger, TN ***** *****************@*****.***
Enthusiastic dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. Possesses a thorough knowledge of administrative management, accounting, data and procedures. Computer skills and knowledge of office software packages. Excellent time management skills and ability to multi-task and prioritize work. A sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained.
Authorized to work in the US for any employer
ASSISTANT STORE MANAGER
TITLEMAX – Jackson, TN
April 2022 – August 2022
Provided exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. Assist in customer account management by accepting payments, monitoring, and managing customer appointments. Met the company set performance standards by leveraging business-to-business partnership opportunities (B2B), obtaining referrals, participating in and hosting in-store and community events. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Provided support, coaching, and development to Customer Service Representatives in order to improve the team’s potential. Maintain customer information in the Point of Sale system with accuracy and integrity. Helped to ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Utilized personal vehicle to complete bank deposits and other Company business throughout the workday. Worked efficiently in a rapidly changing and fast-paced environment and handled multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Medical Insurance Specialist
R1 RCM – Remote
November 2019 to June 2022
Was responsible for ensuring patients receive the care they need while makings sure that the insurance company will cover the payments. Managed any co-pays that patients must provide as a condition of receiving care. Resolved denial issues. Conducted Medicare reviews as well as audits.
SECRETARY
ALBERT & MACKENZIE - Concord, CA
March 2019 to June 2019
Albert & MacKenzie, Concord, CA
Worked for an attorney or group of attorneys that deal primarily with workers compensation cases. I performed a variety of duties related to secretarial and legal work. Responsible for proofreading legal documents for the attorney, creating memos, and organizing files, performing additional duties as required. Scheduled meetings and appointments and managed deadlines for the attorney. Would assist attorney and their assistants' with serving documents from court hearings or proceedings.
MEDICAL UNDERWRITER
CIGNA – Remote
April 2011 to November 2018
Reviewing applications for coverage to ensure they meet all the requirements. Ensuring that applicants do not have any pre-existing conditions that would make them uninsurable Reviewing for coverage to ensure they meet all underwriting requirements. Calculating rates based on the applicant’s age, occupation, and place of residence. Contacting medical providers to obtain medical histories and other data.
Education
Bachelor's degree in Human Resources
AIU Online - Mountain Grove, MO
January 2022 to Present
College Certificate in General Office Assistant
TCAT - Jackson, TN
July 2020 to April 2021
Skills
Office management
Inventory
Inventory control
Training
Process improvement
Secretarial
Customer Service
Front Office
Quickbooks
Purchasing
Personal Assistant Experience
Accounts Receivable
Payroll
Microsoft Outlook
Bookkeeping
Management
Accounting
Word Processing
Microsoft Excel
Administrative experience
Office manager experience
Microsoft Office
Additional Information
Key Skills
Office Management
Teambuilding & Supervision
Staff Development & Training
Developing Standards
Process Improvement
Inventory Control
Supply Management
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