Kevin Vasquez

**** *. **** **.

Tucson, Az *****

520-***-****

adsuze@r.postjobfree.com

Skills Highlight

●Proficient using Qualtrics.

●Proficient using Genesys.

●Proficient using Microsoft Office

●Proficient in Zoom

●Strong computer and organizational skills.

●HIPPA certification.

●Excellent communication and interpersonal skills.

●Strategic problem-solver.

●Goal oriented.

●Understanding of the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms related to the COVID-19 disease

Work History

Apex Systems, August 2021-present

HR Coordinator-Remote

●Serve as the support contact for all Amazon employees regarding any questions around their time away from work due to illness.

●Take ownership of employee claims ensuring that each claim is approved/denied and resolved with a high degree of employee focus.

●Build employee trust by empathetic handling of sensitive issues.

●Ensure smooth positive communication with employees and timely resolution of their queries.

●Resolve queries by referring to standard operating procedures and escalate these when it cannot be resolved.

●Receive queries via phone or web case and log contacts into the shared service case management system.

●Handle and see through the end any employee absence claims and inform them of the resolution as appropriate.

●Handle multiple absence claims

●Assess new claims and make accurate classifications about the type of absence required.

●Contact employees as needed and keep them updated on the status of their claim.

●Ensure all tasks and decisions are rendered within SLA.

●Navigate ambiguous claim requests and apply good judgment about how to apply policy and regulations to the case in question.

●Process payments.

●Perform administrative duties, such as maintaining employee databases and sorting emails for the HR/CRC department.

●Maintain proper records of employee attendance and leaves.

Randstad, April 2021-June, 2021

Inktel-CDC Covid Vax Representative- Remote

●Responded to incoming calls requesting information on the Covid-19 vaccine

●Provided callers with accurate vaccine information in a supportive and empathic manner

●Collected and recorded accurate information using Customer Relationship Management (CRM) software.

●Facilitated the fulfilled callers’ requests for materials via mail, email, or download

●Escalated calls or issues to the appropriate designated staff for resolution as needed

●Maintained current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.

●Adhered to the Privacy Act as it relates to the confidentiality of information provided by callers.

●Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

●Utilize databases and written materials to look up and provide information to telephone inquiries.

Randstad, July 2020-March 2021

Maximus-Contact Tracer-Tucson, Az

●Coordinating contact tracing efforts with Supervisors and Case Investigators from the Local Health Department.

●Calling newly diagnosed patients to trace individuals they had contact with and determining exposure.

●Interviewing traced contacts, assessing symptoms, and referring them for testing.

●Providing contacts with regulated information on isolation and quarantine procedures.

●Maintaining ongoing virtual communication to monitor symptoms.

●Facilitating health checks and information on testing site location, as well as referring contacts to available community resources.

●Complying to all Health Department regulations, including those aimed at protecting personal information.

●Escalate contacts to supervisor when necessary and appropriate

●Make attempts to deescalate and resolve issues

●Attend mandatory HIPPA training to ensure patient PHI confidentiality.

●Ensure all documentation

●Provide patients with compassionate and personalized support.

●Handle up to 100+ a day

Dreamstyle Remodeling, October 2018 – December 2019

Proximity Marketing Agent FT – Tucson, AZ (Full-time, 36hrs weekly)

●Served as team lead

●Facilitated daily role-playing practice prior to canvas shift and developed customer focus sale strategies.

●Maintained all the work vehicles.

●Talk to homeowners about getting a free estimate.

●Organized locations for the team to canvas

●Meet daily expectations.

Leslie’s Pool Supply Service & Repair, September 2017- Current

Sales Associate PT – Tucson, Az (Part-time, Approx. 30hrs weekly)

●Provide expert knowledge to customers

●Assist customers with finding the right pool product

●Perform maintenance on customers pool filtration products

●Store maintenance clean

●Perform pool water analysis as requested

Radio Shack, August 2016–May 2017

Store Manager/Assistant Mobility Manager (Full-time, Approx.40hrs+ weekly)

●Developed weekly staff schedules.

●Developed daily reports of staff performance

●Created and achieved monthly store goals.

●Successfully increased employee retention and improved employee moral by creative a collaborative and positive work environment.

●Participated in weekly manager conference calls.

●Merchandise store and kept up with planogram.

●Responsible for store inventory.

●Ensure that store passed weekly inspection conducted by Market Manager.

Assistant Mobility Manager (Radio Shack) (Full-time, Approx.40hrs weekly)

●Collaborated with high-performing sales staff to provided quality customer service.

●Served as customer advocate; interfaced with the clients’ designated wireless provider in order to provide product and service solutions that met customers’ individual needs.

●Assisted customers with billing and expense management questions.

●Provided clients with post sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting.

●Provided professional and friendly customer service while answering approximately 80 inbound calls per day

Sales Associate (Radio Shack) - Tucson, Az (Full-time, Approx. 40hrs weekly)

●Assisted customers with purchases.

●Applied add-ons to sales.

●Kept sales floor up to date.

●Performed store maintenance.

Education:

Mountain View High School 2012-2016

High School Diploma

Computer Skills:

Proficient in Microsoft Word, PowerPoint.

References Available upon request.

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