Sales Associate Customer Service
Resume:
Kevin Vasquez
Tucson, Az *****
*******.**********@*****.***
Skills Highlight
●Proficient using Qualtrics.
●Proficient using Genesys.
●Proficient using Microsoft Office
●Proficient in Zoom
●Strong computer and organizational skills.
●HIPPA certification.
●Excellent communication and interpersonal skills.
●Strategic problem-solver.
●Goal oriented.
●Understanding of the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms related to the COVID-19 disease
Work History
Apex Systems, August 2021-present
HR Coordinator-Remote
●Serve as the support contact for all Amazon employees regarding any questions around their time away from work due to illness.
●Take ownership of employee claims ensuring that each claim is approved/denied and resolved with a high degree of employee focus.
●Build employee trust by empathetic handling of sensitive issues.
●Ensure smooth positive communication with employees and timely resolution of their queries.
●Resolve queries by referring to standard operating procedures and escalate these when it cannot be resolved.
●Receive queries via phone or web case and log contacts into the shared service case management system.
●Handle and see through the end any employee absence claims and inform them of the resolution as appropriate.
●Handle multiple absence claims
●Assess new claims and make accurate classifications about the type of absence required.
●Contact employees as needed and keep them updated on the status of their claim.
●Ensure all tasks and decisions are rendered within SLA.
●Navigate ambiguous claim requests and apply good judgment about how to apply policy and regulations to the case in question.
●Process payments.
●Perform administrative duties, such as maintaining employee databases and sorting emails for the HR/CRC department.
●Maintain proper records of employee attendance and leaves.
Randstad, April 2021-June, 2021
Inktel-CDC Covid Vax Representative- Remote
●Responded to incoming calls requesting information on the Covid-19 vaccine
●Provided callers with accurate vaccine information in a supportive and empathic manner
●Collected and recorded accurate information using Customer Relationship Management (CRM) software.
●Facilitated the fulfilled callers’ requests for materials via mail, email, or download
●Escalated calls or issues to the appropriate designated staff for resolution as needed
●Maintained current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.
●Adhered to the Privacy Act as it relates to the confidentiality of information provided by callers.
●Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
●Utilize databases and written materials to look up and provide information to telephone inquiries.
Randstad, July 2020-March 2021
Maximus-Contact Tracer-Tucson, Az
●Coordinating contact tracing efforts with Supervisors and Case Investigators from the Local Health Department.
●Calling newly diagnosed patients to trace individuals they had contact with and determining exposure.
●Interviewing traced contacts, assessing symptoms, and referring them for testing.
●Providing contacts with regulated information on isolation and quarantine procedures.
●Maintaining ongoing virtual communication to monitor symptoms.
●Facilitating health checks and information on testing site location, as well as referring contacts to available community resources.
●Complying to all Health Department regulations, including those aimed at protecting personal information.
●Escalate contacts to supervisor when necessary and appropriate
●Make attempts to deescalate and resolve issues
●Attend mandatory HIPPA training to ensure patient PHI confidentiality.
●Ensure all documentation
●Provide patients with compassionate and personalized support.
●Handle up to 100+ a day
Dreamstyle Remodeling, October 2018 – December 2019
Proximity Marketing Agent FT – Tucson, AZ (Full-time, 36hrs weekly)
●Served as team lead
●Facilitated daily role-playing practice prior to canvas shift and developed customer focus sale strategies.
●Maintained all the work vehicles.
●Talk to homeowners about getting a free estimate.
●Organized locations for the team to canvas
●Meet daily expectations.
Leslie’s Pool Supply Service & Repair, September 2017- Current
Sales Associate PT – Tucson, Az (Part-time, Approx. 30hrs weekly)
●Provide expert knowledge to customers
●Assist customers with finding the right pool product
●Perform maintenance on customers pool filtration products
●Store maintenance clean
●Perform pool water analysis as requested
Radio Shack, August 2016–May 2017
Store Manager/Assistant Mobility Manager (Full-time, Approx.40hrs+ weekly)
●Developed weekly staff schedules.
●Developed daily reports of staff performance
●Created and achieved monthly store goals.
●Successfully increased employee retention and improved employee moral by creative a collaborative and positive work environment.
●Participated in weekly manager conference calls.
●Merchandise store and kept up with planogram.
●Responsible for store inventory.
●Ensure that store passed weekly inspection conducted by Market Manager.
Assistant Mobility Manager (Radio Shack) (Full-time, Approx.40hrs weekly)
●Collaborated with high-performing sales staff to provided quality customer service.
●Served as customer advocate; interfaced with the clients’ designated wireless provider in order to provide product and service solutions that met customers’ individual needs.
●Assisted customers with billing and expense management questions.
●Provided clients with post sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting.
●Provided professional and friendly customer service while answering approximately 80 inbound calls per day
Sales Associate (Radio Shack) - Tucson, Az (Full-time, Approx. 40hrs weekly)
●Assisted customers with purchases.
●Applied add-ons to sales.
●Kept sales floor up to date.
●Performed store maintenance.
Education:
Mountain View High School 2012-2016
High School Diploma
Computer Skills:
Proficient in Microsoft Word, PowerPoint.
References Available upon request.
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