Front Desk and Customer Service

MARIAN PARRISH

*** ******* ***** • ALPHARETTA, GEORGIA

**********@***.*** •CELL 404-***-****

Positions Held: Credit Analyst •Commercial Lending Assistant, Administrative Assistant, Loan Servicing Specialist IV, Loan Officer, Assistant Manager Consumer Lending, Customer Service Supervisor and Liaison for G.E.,Order Management Specialist, Commercial and Retail Documentation Specialist • Operation Specialist and Discounter, Receptionist, Insurance Underwriter, Commercial Specialist III, Credit Management, Asset Specialist, Wholesale Credit Specialist, Wholesale Workout Specialist, Small Business Support, Research Specialist, Office Manager Construction,Direct and Indirect Lending Career Experience Wells Fargo Bank, Atlanta, Georgia 2013- 2020 Commercial Loan Servicing Assistant IV, Commercial Management Group. This position entails booking and servicing of loan modifications of commercial loans from businesses to homes which are about to go into default. Doing spreads, appraisals, draws, collateral releases, payments, booking loans monitor technical exceptions and clear them, run reports, monitor loans and input and release collateral and monitor overdrafts, and uploading data. Research Specialist. Assist adjustor with verifying documents he needs to finish the loan or help with corrections on loans related to due diligence or compliance. Assist attorneys with any problems. Experience with AFS, SVP, Hogan, SeeMore Plus, Blast, ECaR programs and etc. Also proficient with Microsoft Office applications, Boss and etc. My involvement with charities in the Atlanta area has let me receive several awards. Thermo Fisher Scientific. Johns Creek, Ga, 2010-2013 Account management / Administrative /Customer Service Specialist. Handled major accounts for largest Distribution center in the world. Processed payments handled billing and account issues along with complaint and delivery issues. Took care of the ordering and Accounts and major supplies and delivery issues for Hospitals, All schools including Universities, Military, City Police and Fireman, Doctor Offices and etc. Made sure major deliveries were on time when catastrophes hit like the Hurricane in New Jersey and New York which lead me to get recognized. Also handled complaints and researched customer issues.

SunTrust Bank, Atlanta, Georgia 2008 - 2010 Credit Underwriting Analyst 1 This position entailed quoting, underwriting, renewal activities and extensive customer service and administrative office duties for business insurance. I supported 5 people. SunTrust Bank, Atlanta Georgia, 2006 -2008 Commercial Credit Specialist III for one of the largest banks in Atlanta. My position entails the verification of documents for release and update of collateral and worked exceptions. I handle release of mortgages, stock, commercial and personal real estate, ships large and small, automobiles, trust account and etc. It also entails extensive computer work in Microsoft office, excel, word, access and outlook. Customer service is also one of our main objectives with this bank, to give the customers the best service we can. Handled exceptions and UCC’S. Bank of North Georgia, Alpharetta, Ga. 2005-2006 Commercial and Construction lending Assistant, this position entailed mortgage processing from verifying information of the customer and loan documents for closing for commercial and consumer loans, and real estate loan products to ensure full compliance and quality of loan documentation for funding. Updated collateral and worked exceptions. Resolved loan documentation issues with lending team collaborating on problem solving and process improvements efforts to maintain and continuously improve loan operations policy, procedure, and performance. Expedited wire transactions and electronic payments for customers. Assisted customers with draws on their account, balances and any other information they need and handled closings with attorney’s .Extensive computer work, Microsoft office, Access, Outlook, Excel and Word and etc.

SOVEREIGN BANK, COMMERCIAL CREDIT Melville, New York, 2003 – 2005 Senior Loan Administrator/ Collector Handled Retail and Commercial Equipment, wholesale and construction Loans. Worked directly with customers, lenders, loan agents, and attorneys on many different types of loans Direct and Indirect lending in retail. From Documentation Specialist to processing to booking and closing all types of loans Retail, Mortgages and Commercial loans with attorneys and the customer directly and handled daily problems the customers or attorneys may have. I had ten sales people. Worked exclusively with Auto, Commercial and Retail loans. Extensive computer work, Microsoft office, Access, Outlook, Excel and Word and etc.

EAB/CITIBANK, RETAIL CREDIT Garden City, New York, 1996 – 2003 (formally European American Bank)

Business Banking Rep/Credit Analyst /Operation Specialist/Document Specialist/ Commercial Lending Assistant/Discounter /Collection Specialist The positions I held were many this one entails processing, funding and booking of Mortgages, commercial equipment which was Lending assistant, as a Credit Analyst in indirect/direct lending Auto loans, Recreational vehicles and equipment and Consumer loans I analyzed, processed and approved loans for closing for over 3 years. I also coordinated loan closings with title companies, law firms and customers. Review loan documents for compliance to loan approval forms and loan policy. Clear exception and post-closing items and updated collateral. Set up and maintained documentation and credit files, monitored and released collateral along with managed credit holds, did appraisals, title searches, pulled D&B’s and analyzed cash flow and etc. Several positions held during employment: Banking Representative in which I handled service to all consumer and business transactions, inquiries, investigations and complaints on products and services from customers and on-line transaction processing. Operations Specialist, Credit Analyst, and Loan Processor in commercial and mortgage lending and in Retail Department, Operations/Document Specialist and Account Representative. I also handled the escalation of limit authorities.

SEAMAN FURNITURE COMPANY, Woodbury, New York, 1995 – 1996 Customer Service Specialist

Handled customers effectively through communication skills and a genuine desire to solve customer complaints. Quickly learned the company’s computer systems, operational processes and effectively used time management skills. Contributed to departmental goals and reached personal goals...

TCF FINANCIAL CORPORATION, Memphis, Tennessee, 1994 - 1995 Receptionist/ Credit Analyst/Assistant Manager/Administrator/Collections Specialist Contributed to the growth and profitability of both the finance company and the holding company TCF National Bank by creating a positive working environment and providing superior financial services to customers in a professional manner. This Position entailed me starting as receptionist, moved up to loan officer, then assistant manager. We did retail and Consumer lending with emphasis on auto lending. Providing all existing and potential customers with a clear understanding of products and services offered by the finance company. Prepared and examined all credit documents for final approval of office manager. Handled collections of my portfolio. Performed all managerial functions of staff supervision including selection, training, evaluation compensation and discipline with assistance of the manager. Worked directly with Dealerships, Mortgage Companies and Businesses on many different types of loans.

EDUCATION

Business and Sociology major, Accounting and Bookkeeping Southwestern college – San Diego, California

Shelby State College-Memphis, Tenn.

References on Request