Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

TORY LEWIS

**** ******* ***** *****, ***** CITY, OH 43123

937-***-**** ****.*.*********@*****.***

Hardworking well-qualified combat professional capable of maintaining equipment, completing patrols and briefing leadership. Knowledgeable about risk, safety gear and terrain assessments. Valid security clearance. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Compelling presentation skills

Quick learner

Recording equipment

Trained in counterterrorism strategies

Training and development

Weapons training

Risk management assessments

Emergency planning

Organized

Disaster preparedness

UNITED STATES ARMY

United States Army Soldier Springfield, OH December 2012 - Current Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a deployment basis.

Spent a year of deployment in Kuwait and Iraq, being required to give a logistics document every day to the Brigade commander of the location of convoys, carrier ships, planes, and the people who are traveling.

Responded to emergencies with speed, efficiency and knowledgeable assistance. Advised the Brigade Commander on operations, intelligence and risk assessments in daily briefings. Achieved 90% on all physical fitness evaluations and agility testing over all years in the service. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked diligently with others, communicating on radios and in different convoys with call signs and radio communication.

ADIDAS

EDUCATION

Assistant Store Manager Jeffersonville, OH December 2016 - May 2017 Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Trained and managed associates in customer service and sales techniques. Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.

TEXAS ROADHOUSE

Server/Bartender Trainer Grove City, OH May 2018 - Current Tracked bar stock levels and promptly replenished low materials to prevent shortages. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Assisted servers with specialty drinks orders by preparing on-demand items without delay. Verified drinking age requirements of customers by carefully reviewing photo identification. Trained newly arrived servers up to Texas Roadhouse standards, as well as, going above and beyond to train customer service care.

GED

Greeneview High School

Jamestown, OH 2013

Criminal Justice

Ohio State University

Columbus, OH

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