Store Manager Customer Service

Christopher D. Washington

Professional Profile & Skills:

• Highly driven professional with the ability to be effective in an office setting and health & fitness setting

• Strong interpersonal iand communication skills and a talent for developing positive relationships with colleagues and students syfrdj

• Self-motivated individual with strong work ethic

• Proficient in both Mac & Windows platforms and Word and Excel software

• Bilingual – Spanish speaker/reader/writer

Work Experience:

Personal Trainer Journey Fitness July 2015 – October 2015 Baldwin Park, CA

Key Responsibilities & Accomplishments:

Develop appropriate goals and effective fitness and nutrition plans for multiple clients; tracked client’s progress, weekly weight, body measurements, body fat percentage, and strength progress; held client accountable for efforts outside of one-on-one training days.

Personal Trainer Gold’s Gym October 2013 – June 2015 West Covina, CA

Key Responsibilities & Accomplishments:

Develop appropriate goals and effective fitness plans for multiple clients; tracked client’s progress, weekly weight, body measurements, body fat percentage, and strength progress; held client accountable for efforts outside of one-on-one training days

Lead Retail Consultant Sprint/Nextel December 2010 – April 2013 Montebello, CA

Key Responsibilities & Accomplishments:

Supervise sales team and be an effective leader; guarantee a positive customer experience; consistently meet and exceed store sales quotas; stay knowledgeable on company policies, procedures and operations; appropriately handle store funds and prepare deposits; prepare and send regular sales reports; assist in the training and development of new sales reps; built a loyal clientele and gained repeat business; played a key role in earning a 96% store audit score; receive consistent praise for providing excellent customer service; fulfilled the role of Acting-Store Manager during Store Manager’s 3-month leave of absence

Retail Consultant Sprint/Nextel May 2009 – December 2010 West Covina/Downey/Montebello, CA

Key Responsibilities & Accomplishments:

Assist customers in all situations, up-sell products and guarantee a positive customer experience; consistently meet and exceed store sales quotas; fulfill responsibilities of key-holder; prepare and send regular sales reports; perform other duties as needed/assigned; developed sales and professional skills to be promoted to key-holder; seamlessly transition from an A-store to a B-store and thrive in both settings; consistently finish the month as number one or top three performers in the store

Education:

• Certified Physical Therapy Aide December 2015 Bassett Adult School La Puente, CA

• Certified Personal Trainer November 2013 NCCPT

• High School Diploma June 2005 Fairvalley High School Covina, CA

Professional & Character References:

• Tammy Wilhite Store Manager Sprint/Nextel 818-***-****

• Jimmy Esqueda Assistant Store Manager Sprint/Nextel 310-***-****

• Connie Perez Service Coordinator San Gabriel Valley Regional Center 626-***-****

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