Customer Service Real Estate

BA Bonnie Almarez

El Dorado Hills, CA ***** 707-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Successful Real Estate professional with 30+ years of experience in buying, selling, relocation services and property management from starter family homes to luxury listings. Excellent at securing leads, administering follow-ups, and delivering excellent customer service to build outstanding industry reputation. SKILLS Rental management

Property assessments

Property tours and inspections

Property management

Business consultant

Sales

Database Management

Contract Negotiation

WORK HISTORY REAL ESTATE AGENT 08/2001 to CURRENT

ReMax, Sacramento Napa, Solano, CA

Provide leadership and oversight for team of 7 Real Estate Agents in training, team events, mentoring, contract review, and negotiations Analyze neighborhood property values and compare client home with recent sales to identify property value for clients Perform market research and conduct property profitability analysis to determine best time to purchase/sell properties

Coordinate transaction tasks with outside parties such as contractors, inspectors, appraisers, lenders and title companies to ensure contract terms and timelines are met

Recognized as top producing real estate agent team within company REAL ESTATE AGENT 01/2016 to CURRENT

ReMax Gold

Identify client needs, preferences, and budget and research properties for potential home options

Build and maintain relationships with clients, lender, other agents, and industry professionals to secure lucrative business network and referrals Team Leader, successfully built volume producing team with high producing agents

Generate leads through engaging social media ads with creative copy and dynamic photos

Sold 30+ residential properties per year, through consultative selling methods

Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue

Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results

Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area

Negotiated, facilitated and managed real estate transactions Reviewed market research data and changed sales plans accordingly REAL ESTATE AGENT

Century 21 Vacaville, CA

Supported property management activities such as rent collection, administration of work orders, property tours, rental application processing Maintained 98% occupancy rates through effective marketing and competitive market pricing

Trained all incoming new agents in company policies and SOPs Served as Assistant Relocation Director and collaborated with large companies to assist in corporate relocations by assigning agents to customers and monitoring client satisfaction with quality assurance reports Core Competencies

Lead Management, Follow-Ups, Appointment Scheduling, Customer Service, CRM Systems, Inside Sales,

Real Estate Sales, REO Listing Agent, Relocation, Property Management, Home Buying, Team Leadership,

Office Management, Relationship Building

Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations

ADDITIONAL

INFORMATION

Real Estate License, BRE License #01317433(Expires 08/2025) REO Certified Agent Relevant Organizations

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