Customer Service Warehouse Worker

Johnesia Mekole Smith

***** **** * **** ****, Apartment 709, Southfield Michigan 48033 Email: **********@*****.***

Phone: 313-***-****

Objective: To obtain a position that will utilize my experience and technical knowledge for growth potential and advancement opportunities.

Experience:

Dependable Courier Corporation – Delivery Driver for Amazon, (8/2018 – 8/2020)

Responsibilities include:

Loading and unloading packages

Meeting delivery deadlines

Communicating with dispatchers, drivers, Amazon members and other team members

Following the safety procedures on the road and while loading and unloading the truck

Synod Community Services – Direct Care Worker, Ypsilanti, MI (12/2012 – 8/2018)

Responsible for assisting individuals (clients) with disabilities live as independently as possible.

Responsibilities include:

oOperating or assisting with the operation of health equipment including wheelchairs, Hoyer lifts, blood pressure cuffs, glucometers, thermometers and other health care apparatus as needed.

oOffice equipment including computers, telephone, printers, copies and word processing software.

oTransportation of clients to and from medical appointments and activities using vans.

oDistribution and administration of medicines in accordance with protocols and prepare daily notes.

oRecognize and communicate changes in client’s behavior, health, changes to environment, and respond effectively to emergencies and crisis.

Received Letter of Recognition for Outstanding Service McDonalds – Crew Trainer/Cashier, Murfreesboro, TN (7/2008 – 12/2011)

Received Customer Service Award for outstanding Service

Trained new employees on cash registers and drive thru Helm CATV – Cable Installer, Madison, TN (6/2005 – 9/2005)

Arrange service for customers, installing, connecting, testing, and adjusting equipment.

Travel to customers’ location to install, maintain, and mend audio and visual electronic reception apparatus or accessories.

Contact specific areas to string lines or establish terminal boxes, supplementary equipment, and appliances, by means of bucket trucks or by climbing poles or ladders.

Join cables, by means of hand tools, epoxy, and mechanical equipment.

Examining and test lines or cables, recording and analyzing test results to assess transmission characteristics and identify faults and malfunctions.

Yates Employment Services, Nissan North America – Warehouse Worker – Smyrna, TN (8/2003 – 1/2005)

Responsible for all aspects of warehouse loading and shipping.

Monitored inventory and controls to ensure adequate product supply levels

Directed daily warehouse operations to achieve customer service objective by ensuring that the shipping plan was completed in a timely and accurate manner.

Established procedures to ensure that all warehouse personnel understood the requirements of their positions and could achieve success.

Identified and resolved potential problems in order to avoid a negative scheduling impact.

Reviewed and scheduled shipment reports to determine what was due to ship and compare these to reports and available inventory.

Education:

United State Job Corps – Pine Knot, KY (5/2000 – 10/2001)

High School Diploma

Auto Mechanic Certified in Service Apprentice

Pallet Jack and Forklift Certified

Chauffeur License

Enhanced Driver License

References:

Available upon request

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