Customer Service Data Entry

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April Crawford

*** ******* **, ****** *******, Tn 37840

Phone: 865-***-**** Cell 865-***-****

Email: adsuxb@r.postjobfree.com

Years of experience: 19

Currently enrolled MBA - HR management

Education:

09/2012

Strayer University, Knoxville, TN

MBA - HR management

09/2010– 09/2012

Strayer University, Knoxville, Tn

Master’s certificate in HR Management

01/1998-12/2000

Eastern Michigan University, Ypsilanti, MI

Bachelor degree in Criminology

01/1993-05/1997

Kirtland Community College Roscommon, Mi

Associate degree in Criminal Justice Administration Employment:

2014 – current

Grant writer and Business consultant, Juvenile justice consultant, HR consultant Self employed from home

2011-2013

Substitute Teacher for Hancock County, Tn

Preference Special Education

06/07/2010 – 05/01/2011

Youth Care Worker

The Florence Crittenton Agency

Knoxville, TN

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Care and custody of girls 13-19. Mostly, remanded to state care. Teach grade level 2nd – college.

05/28/2008-10/15/2008

State Worker

State of Michigan – DOS

Prudenville, Mi

Process driver’s license renewals, license plate renewals, process titles, Cashier and customer service 09/2007-10/2007

Cashier

Walmart #1542

Gaylord, Mi

2005-2009

Substitute teacher for Crawford County, Michigan, Roscommon County, Mi, Preference for special education

11/2005-03/2007

Customer/Financial Services Rep

Cellular One of East Texas

Christine Tankersley 989-***-****

Business Accounts Rep, Credit check review and approval for business and personal, billing, technical support

2004-2005

Kenquest House

Respite Worker

Assist Teen mothers and pregnant girls with independent living community and facility security. Teach grade level 2nd – college.

2004-2004

Walmart

Sales Floor Associate – Temporary

Cash Register, Customer greeting and assistance, Stock. Houghton Lake, Mi 2004-2004

Mt. Pleasant Teaching Family Home

Associate Teaching Parent Mt. Pleasant, Mi

Case management, supervision of residential youth, budget, Quicken, counseling, effective communication with youth, parents, foster care workers and probation officers, Community and facility security. Teach grade level 2nd – college.

2004-2004

Grayling Mercy Hospital Grayling, Mi

Temporary Customer Access – Emergency Room

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Admit and complete necessary insurance checks and billing for physicians in the Emergency Room, Customer Service.

2000-2003

William and Thelma Matthews Roscommon, Mi

Personal Caregiver / medical caregiver

Take care of personal bills, medical care of overweight heart patient, as well as, care of pancreatic cancer patient. To include heparin injections and blood sugar monitoring, administration of Oxygen. 05/1997-09/2001

State of Michigan – Department of Human Services

Communications Assistant E7 Mt. Pleasant, Mi

Reception of new and existing clients. Assignment of caseworker load. Filing and mail opening, sorting, distributing and process outgoing. Community resource recommendations for Native American and other disadvantaged populations.

General Office Assistant E7 Whitmore Lake, Mi

Schedule regular and overtime shifts for 300+ campus employees to include Shift Supervisors. Complete biweekly payroll, on DCDS, for the same 300 employees. Full HR functions for the same. Monthly budget reports and departmental accounting. Create and present time and attendance training for the entire campus. Customer service as required by campus center. Correspondence as requested by Shift Supervisor. Create and maintain personnel records for entire campus pool. Disciplinary forms as required by union contract. Contract negotiation, Prison and community security. Youth Specialist E7, E8 and E9 Whitmore Lake, Mi

Maintain a safe and secure environment for staff and youth during the daily activities of inmate youth. Maintain resident files. Complete court and medical transports as needed. Family and individual counseling to include substance abuse counseling, sex offender counseling, sexual assault counseling and general counseling. Assist with offender school and college work as needed. Supervise inmate activities within the facility and in the community, Security for facility and community. Large scale food preparation utilizing sanitation, food preparation, inspection, handling and serving regulations. Teach grade level 2nd – college.

1989-1997

K & M Construction Houghton Lake, Mi

Payroll, budget reports, material pricing, customer service, accounts payable and receivable. All completed for entire business, HR .

1992-1995

Alice & Ralph Schroeder Roscommon, Mi

Personal Care/Assistant/Medical Caregiver. Take care of personal bills, care of Alzheimer’s patient and cancer patient in-home. To include insulin injections, blood sugar monitoring and administration of Oxygen.

Note:

Knowledge of medical terminology and treatment of medical emergencies Certified Community Emergency Response Team member State certified Mediator (Michigan)

Software experience to include; Microsoft Office suite, Outlook, Quicken, Norton, Windows XP, Vista, NT, systems, HRIS, HRMN, DCDS and many others

Public speaking as a public office candidate and teacher/trainer.

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