Customer Service Data Analyst
Resume:
Christina Romero
**** ** ***** *** #*** Pompano Beach, FL 33064
**************@*****.***
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Skills VERSATILE AND PROFESSIONAL INDIVIDUAL WITH YEARS OF EXPERIENCE AND SUCCESS IN THE FIELDS OF HEALTH CARE, CUSTOMER SERVICE AND HOSPITALITY. PROVEN ABILITY TO PROVIDE A POSITIVE CUSTOMER EXPERIENCE WHILE IDENTIFYING AND CORRECTING AREAS THAT NEED IMPROVEMENT. PROFICIENT WITH INTERPERSONAL COMMUNICATION AT ALL LEVELS, INCLUDING DURING STRESSFUL SITUATIONS AND IN HIGH VOLUME ATMOSPHERES. WORKS WELL UNDER PRESSURE WHILE CONTINUALLY MAINTAINING PEAK ORGANIZATIONAL APTITUDE. .
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Experience Foresight Mental Health / Operations Coordinator
APRIL 2022- PRESENT, REMOTE
A liaison between providers and members. Responsible for managing all existing member inquiries as well as provider needs. Maintaining 6 clinics calendars. Scheduling appointments for existing members.
Completing specific provider requests on Salesforce. Managing clinic Remote Operations sheet.
Foresight Mental Health / Data Analyst
MAY 2021- APRIL 2022, REMOTE
In charge of gathering data, organizing it, and pinpointing trends and patterns. Produced visualizations and reports, and communicated findings to leadership. Excellent understanding and proficiency of platforms for effective data analyses including Sheets, Excel, and Tableau.
Foresight Mental Health / RCM Specialist
JANUARY 2021- MAY 2021, REMOTE
Assisted with RCM related functions such as maintaining medical records, patient accounts, and billing related queries. Core Responsibilities: Obtain insurance coverage information and demographics; educates patients on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses. Analyze
documentation required for billing services and ensure compliance to payer requirements. Investigate escalated customer billing inquiries and take appropriate action to resolve the account.
Brickell Medical Care / Office Manager
AUGUST 2019- MARCH 2020, MIAMI, FL
Overseeing daily office operations of the healthcare facility to ensure smooth work-flow daily, as well as supervising and scheduling staff in an efficient and cost effective manner. Hiring and training healthcare management staff as well as addressing staff issues, and conducting regular performance reviews. Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency.
Verify patient insurance. Create and Update patients charts and electronic medical records. Oversee staff meetings. Handle all prior authorizations and referrals needed for patients and procedures.
MDLIVE / Health Service Specialist
JANUARY 2019- MAY 2019, SUNRISE,, FL
Delivery extraordinary customer service by responding to patient’s questions or concerns in a timely manner. Develop and foster patient relationships on every interaction that builds rapport from start to the end of the call demonstrating value to the patients. Document the necessary patient profile information and update the medical history with any relevant information as it pertains to patients health. Ensure that all interactions foster customer satisfaction, effectiveness, proficiency, and quality.
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Education Broward College/ Bachelors in Health Admin
2020- Present, Coconut Creek,, FL
Miami Dade College / Associates
2006- 2009, Miami, FL
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