Telesales Personal Assistant

CONTACT DETAILS

Cell phone 073-***-****

Email *************.**@*****.***

Residential Location 16 Le Sage Street, Edgemead 7441 PERSONAL PROFILE

I am a focussed and committed individual who can work in a fast-paced environment while managing multiple tasks. I have excellent follow through on all tasks assigned to me and am deadline driven. I have strong administration skills and can handle large portfolios, as I have extensive experience in Portfolio Management for the Property industry, and have solid management experience, which has taught me responsibility, integrity, and compassion. I am approachable, with a bubbly personality, but am 1

focussed and driven, and serious about my work. I am client focused, enjoy working with people and have gained experience in working in the COVID-19 call centre at a private pathology practice

KEY STRENGTHS & SKILLS

Portfolio Management (Property)

Internal Sales

Property Administration

Key Accounts

Medical (COVID-19) call centre

Telesales

Customer Services

Secretarial skills

Reception

Customer focus

COMPUTER SKILLS

- Microsoft Office (Excel, Outlook, Word)

- Pastel

- Payprop

- Meditech

EDUCATION

SECONDARY LEVEL

Bosmansdam High School 1995

Qualification: National Senior Certificate (NSC).

Subjects passed: English, Afrikaans, Biology, Business Economics, Accounting and Typing. ADDITIONAL CERTIFICATION

Contact Centre Management

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WORK HISTORY

PathCare - Helpdesk Operator - 01 April 2022 to present (Probation/training) PathCare – Contract Basis – Covid Call Centre Booking Agent – 01 Dec 2021 to March 2022 Momentum insurance – Part time – Telesales – from July 2021 – November 2021 1Callclaimsolutions - March 2019 – June 2021

SENIOR CLAIMS CONSULTANT

Responsibilities:

- Deal with emails to clients, contractors, and insurance companies.

- Deal with queries and complaints from clients, contractors, and insurance companies.

- Assist contractors with their reports and quotes.

- Update the Rock soft and insurance claim’s view data base.

- Loading new claims and appointing contractors to assist.

- Follow up calls to contractors and clients for assessment dates, punctuality calls, start dates, report follow ups and saving reports and submitting to insurance, repairs progress, final satisfaction calls to clients, invoice follow ups and saving invoices, follow up on authorisations to insurance, capturing all information on data base.

- Answer phones and assist with queries in all department. PREVIOUS EMPLOYMENT

Company: Just Property February 2017 – February 2019 PORTFOLIO MANAGER

Responsibilities:

- Arranging with tenants outgoing times for inspection and arranging contractors.

- Send photographs etc., to Landlord & discuss maintenance needed

- Replace any inventory items if needed for the landlord and deduct from deposit of tenant

- Complete deposit refund sheets with all deductions as per lease & repairs/maintenance etc.

- Maintenance of properties.

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- Check up on maintenance done on the landlord’s properties and take photos for landlord. Liaise with Body Corporate re problems/fines or updates of gate access etc.

- Email landlords and tenants for renewals and discuss way forward.

- Prepare all necessary paperwork and request necessary documents for tenants.

- Do credit checks on tenants and if problematic report to landlord.

- Invoicing tenant for new rental/renewal admin fee/top up deposits etc., on Pay prop.

- Chase outstanding rentals / utilities etc., with tenants.

- Advise landlords of late/outstanding payments and response of tenants re settling account.

- City of CT and Eskom accounts – sort out excessive usage with tenants and landlords.

- City of CT and Eskom accounts – queries on account call and investigate with City of CT and Eskom, and report back to landlord and tenant.

- City of CT and Eskom- call and get plumber out or council to check what the problem might be, and lodge complaints with the water department at City of CT.

- Sort out insurance claims on behalf of landlord with Body Corporate getting quotes to repair / replace where necessary and complete claim form to submit to Body Corporate. Properties not renewing, contact landlord and discuss way forward and new rental. Complete listing for agents.

- Reception duties when needed.

Company: ICallAsap August 2008 – January

2017

PORTFOLIO MANAGER (Training Coordinator, Team Leader, Key Accounts Coordinator for Trafalgar Properties)

Responsibilities:

- Call Centre (insurance, plumbers, builders, electricians etc.) Arranging and typing Quotes.

- Customer queries.

- Arranging contractors.

- Liaising with clients.

- Managing and training staff.

- Manage maintenance for Trafalgar properties.

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Company: N1 Restaurant Suppliers March 2002 – January 2006

TELESALES CONSULTANT

Company: Newlands Electrical May 1999 – April

2001

PERSONAL ASSISTANT TO DIRECTOR

Company: Detect a Leak September 1996 – May

1999

RECEPTIONIST & SECRETARY

REFERENCES

Simon – 082******* – 1Callclaimssolutions

Lawrie – 076******* – Just Property

Belinda – 063******* - PathCare

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