Customer Service Assistant Manager
Resume:
TAKASHA HOWELL
Owings Mills MD,21224
*********@*****.***
WORK EXPERIENCE
Trader Joes November 2021- present
Assistant Store Manager(Matte)
• Deliver excellent customer
• Addressed customer inquiries and resolve complaints
• Stocked and restocked inventory when shipments received
• Direct and supervise employees engaged in sales inventory-taking and reconciling cash receipts
• Trained staff to deliver outstanding customer service
• Arranged items in a favorable position and area of the store for optimal sales
• Completed weekly schedules according to payroll policies Win Family Services April 2019- June 2021
Administrator
• Serves as an administrator for the OMHC and Somatic Health Programs.
• Provides support and motivation to staff to ensure an exceptional patient experience.
• Assist with scheduling new and reoccurring appointments.
• Ensure patient record keeping to assist with the billing process.
• Manage and monitor the day to day operations of the facility.
• Ensures that the facility operates according to all safety and health regulation guidelines.
• Maintain current license, certifications and BLS as mandated by the state of MD. Soulful Zen Wellness and Therapeutic Massage May 2018-present Co-Owner
Consult with clients to determine massage needs and special request.
• Record client medical history, including medications to identify any contraindications.
• Perform a wide range of massage and therapy techniques (i.e. Trigger point, Russian Sports, Swedish and Deep tissue massage, etc).
• Skillfully complete all treatments, including scrubs, wraps and massages.
• Ensure equipment is fully functional and well maintained.
• Adhere to state-mandated safety and sanitation regulations while maintaining accurate records.
• Marketing of the business
• Maintain financial records
Resume, Takasha Howell
Page 2
Clinique September 2016 to May 2018
Consultant Manager
• Recruit, train, coach motivate and develop new and incumbent beauty advisors on company policies
• Acknowledge and greet all guests
• Build and maintain strong customer relationships
• Meet or exceed individual sales goals
• Conduct make-up applications, skin care analysis and product demonstrations
• Inform all guests of current promotions, events and services within the store
• Communicate any merchandise needs to the General Manager and brand representative
• Promote ULTA loyalty and guest service programs
• Sell merchandise through exceptional customer service techniques and professional selling skills to reach personal productivity goals.
• Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals.
• Communicate productivity goals, monitor associate productivity levels, and provide coaching and feedback.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
Bluemercury
Assistant Manager October 2015 to August 2016
• Develop and implement plans to meet/exceed sales goals
• Ensure compliance with all policies and procedures
• Manage inventory, expenses and payroll
• Present a well-stocked, clean and beautifully presented sales floor and spa
• Create and run special in-store events
• Continually evaluate and manage performance challenges
• Sell merchandise through exceptional customer service techniques and professional selling skills to reach personal productivity goals.
• Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals.
• Communicate productivity goals, monitor associate productivity levels, and provide coaching and feedback.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Supervise proper presentation, organization, storing, and replenishment of stock.
• Attend product training classes and seminars.
Nordstrom October 2014 to October 2015
Consultant Manager
• Recruit, train, coach motivate and develop new and incumbent beauty advisors on company policies and procedures, product knowledge and personal and department productivity goals.
• Sell merchandise through exceptional customer service techniques and professional selling skills to reach personal productivity goals.
• Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals.
Resume, Takasha Howell
Page 3
• Communicate productivity goals, monitor associate productivity levels, and provide coaching and feedback.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Supervise proper presentation, organization, storing, and replenishment of stock.
• Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff.
• Attend product training classes and seminars.
• Communicate regularly with vendors, planners, and buyers regarding stock needs, customer preferences, and special events
• Prepare pre-selling and sales driving events.
• Coordinate all inventory processes.
Macys November 2013- October 2014
Department Manager
• Recruit, train, coach motivate and develop new and incumbent beauty advisors on company policies and procedures, product knowledge and personal and department productivity goals.
• Sell merchandise through exceptional customer service techniques and professional selling skills to reach personal productivity goals.
• Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals.
• Communicate productivity goals, monitor associate productivity levels, and provide coaching and feedback.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Supervise proper presentation, organization, storing, and replenishment of stock.
• Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff.
• Attend product training classes and seminars.
• Communicate regularly with vendors, planners, and buyers regarding stock needs, customer preferences, and special events
• Prepare pre-selling and sales driving events.
• Coordinate all inventory processes.
The Pearl Spa January 2013 to November 2013
Office Manager
• Performed a variety of specialized therapeutic massage sessions.
• Observed client reactions to massage and modified accordingly.
• Welcomed and checked in and out all guests.
• Sold and recommended products to clients based on signature treatments.
• Catered to clients while they relaxed in the lounge with extraordinary customer service. Resume, Takasha Howell
Page 4
EDUCATION
1994-1998 USC University of Southern California, Los Angeles, CA Liberal Arts/Psychology
1998-2000 University of Phoenix, Pasadena, CA
Course work towards Business Administration/ Human Services 2010-2011 Baltimore School of Massage, Linthicum, MD LMT, License Massage Therapist
SKILLS
• Highly motivated and driven with excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment supporting multiple client groups.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) WordPerfect, Intranet.
• Department of Homeland Security Systems (DHS)
• Direct Assistance Replacement Assistance Consideration (DARAC)
• Call Monitoring System (CMS)
• Data Warehouse (Infoview)
• CPR & First Aid Certified
REFERENCES
References are available upon request.
Contact this candidate