Customer Service /Accounts Receivable /Collection Manager

YANNI (KALYANI) DHOKARIKAR

Cell-646-***-**** - *******************@*****.***

Objective:

A highly self-driven Accounts Receivable(AR)/Collection Manager Position with a Positive mindset, relentless customer advocacy, and front-line obsession to improve AR.

Summary:

Extensive experience in all facets of collections management, collections and credit functions, reconciliation and analysis, review and investigate, implement and enforce collections, credit policies and procedures.

Strengths include strong customer negotiation skills and process optimization to improve Days Sales Outstanding (DSO) excellent Analytical Skills, Critical Thinking & Problem Solving skills, excellent interpersonal skills, strong written capabilities, and eye for details, attention to Detail, quality and accuracy. A self starter and a fast learner.

Strong business acumen with the ability to anticipate business trends and demonstrate ability to work well independently and with a team.

Experience:

ASHI DIAMONDS LLC, NY -

Accounts Receivable Manager From Jan 2008 - Current

Made outbound collection calls and emails in a professional manner while keeping and improving customer relations to expedite and maximize the collection of funds.

Served as an expert and teammate on all accounts receivable, credit management, customer relationship, cash application and collections management responsibilities.

Worked with the Sales team all around USA - Providing the Sales Team necessary information like financial numbers, past sales history, to assist with customers and retailer analysis.

Conducted trainings with the sales team on Credit policies and procedures.

Maintained accurate customer information in system according to company procedures

Created new customer accounts, monitored credit limits in the system and advised accounts owners

Update client database to accurately tracking ongoing activities

Partnered with sales team and customer success management team to resolve issues and invoice disputes.

Advised sales team of outstanding invoices and past due invoice issues.

Alerted them of issues and enlist support for resolution for resolution of disputes

Enhance and maintained accounts receivable reports to monitor customer balances and payment trends

Able to identify potential customer credit risk factors and act appropriately.

Able to analyze problems, actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skill.

Assist in the design, development, and implementation of effective and efficient collection strategies, cash application, other processes and workflows.

Continuously improved all aspects of the collection functions as well as processes to improve cash flow and reduce aged receivables.

Easily juggled multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally to support rapid growth in business and maintained solid professional working relationships with other departments, executives and external customers.

Flexible and comfortable in a dynamic and fast-paced environment

Have jumped into project and workloads as needed

Manage and improve AR KPI

Analyzed delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution.

Implemented and enforced collections and credit policies and procedures

Prepare and communicate various daily, weekly or monthly financial reports to the Owner/ Partners.

Research and resolve any unapplied cash

EDI payments

Worked in synch with other departments- Coached and developed the teams, building the teams skills through training and development programs as well as project assignments.

Assisted in preparing reports with comments highlighting key accounts, trends, actions taken and recommended corrective measures

Filed UCCs for the company

Assisted with implementation and testing of new program, streamlining processes and upgrades, as necessary

Worked on getting new accounts and increased sales with existing customers

Collaborated with software programmer to develop and innovate Accounts and Analysis Reports- Collection reports. Customer Analysis reports which helped in Improving various aspect of business including growth of Sales, details in production, and customer service and various others.

Worked closely with the Jewelry Associations Across USA -RJO, IJO, CBG, LJG,BIG

Attended jewelry shows for 17 Years helping out customers and taking orders, taking care of the inventory. JCK Las Vegas Show, Luxury Show Las Vegas, RJO & IJO Shows.

Working with Graphic and Designer Team for creating B2B and B2C Flyers for Design and Layout Helping out with the Jewelry Bridal / Christmas Flyers and Books with Powerful Tag Lines to make the necessary impact and sell the product. The tag lines have been used in the major Marketing books, which has been distributed and used by over 500 –700 Retailers to promote their products

Assisted in developing and testing of the B2B website for all the Retailers

Approve customers for the B2B accounts

ASHI DIAMONDS, NY

Accounts Receivable and Research Analyst - July 2004 -Dec 2007

Trained & supervised a staff overseas and in NY

Responsible for all Collections efforts and Reconciliation of accounts

Worked as a research Analyst to resolved discrepancies in invoicing and credits, charge backs.

Customer follow up via calls and emails

Validate and resolve customer disputes

Accept & processes credit cards from customers keeping their information strictly confidential.

Assisted in customer service - helping customers with placing orders / special orders and worked with customers and resolve issues if any

Send out monthly statements and Memo statements

Interact with customers to obtain additional credit information to support credit lines and conduct credit checks, monitor procedures for evaluating customer financials and setting, changing credit lines/limits, as well as credit holds

IMPULSE NOVELTIES, INC- NY

Accounts Receivable and Research – September 2001 – June 2004

Worked as a Jr. Collection Specialist

Invoicing customers, charge backs, credits and refunds for major Departmental Stores.

Written & telephonic contact with the corporate offices to make sure the payments are sent to within the set terms

Validate and resolve customer disputes

Interface with Sales & Shipping Dept. to resolve A/R problems.

Ordered office supplies for the whole company

Negotiating with various Trucking Co. to get the merchandise picked from their warehouses at the lowest rates

EDUCATION

Bachelor of Commerce from B.M.C.C College

St. Josephs High School

COMPUTER SKILLS

Proficiency with Microsoft Office Suite & Jewelsoft / Diaspark Jewelry Software

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