Customer Service Business Development

Jerry Novak

*** ********** *****, ********* *******, Ohio 44147

Phone: 440-***-**** E-Mail: *******@***.***

https://www.linkedin.com/in/jerry-novak-89560674/

Director / Manager - National Sales / Account Management / Training / Business Development

An established Sales and Business Development Leader with extensive experience in employing defined sales strategies, backed by the proven ability to lead projects and drive revenue growth. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in interdepartmental coordination and communication. Builds and develops lasting internal and external relationships; identifies new distribution while maintaining existing accounts, by means of employing tactical communication. Works closely with the C-suite executives/Upper management to plan and implement long-term Market Development, Product Management, and Market Penetration Strategies to drive business growth. Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Has a track record of pitching ideas on areas of improvement, with solid leadership skills, effectively accelerating the metrics of any professional undertaking. Leads teams to find new opportunities and seek out proven methodologies to continuously improve processes and products to increase revenue, profitability, and elevate the client experience. Commands top-notch administration, presentation, and interpersonal skills, and proficiently adapts to dynamic / demanding environments.

~ Exceptional pitching and presentation skills; has a proven track record of bridging large profitable deals ~

~ Skilled Change Agent adept at building cross-functional relationships with C-Level Executives;

steers Committees, Stakeholders, Project Team Members and End Users ~

~ Accomplished in maximizing organization performance by re-engineering workflows and training options to meet overarching goals better and strengthen performance quality ~

w Leadership & Team Building w Business Development w Account Management

w Budgeting / Forecasting / P&L w Consumer Research w Product launch

w Tactical Market-Penetration w Vendor Management w Relationship Building

w Training, Coaching & Mentoring w Process Improvements w Strong work ethic

PROFESSIONAL EXPERIENCE

Smartwell Sparkling Water (Elkay) (2020-2022) - National Sales & Account Management

Responsible for promoting the Smartwell Sparkling Water System to national end user clients such as Google, Microsoft, Raddison Hotels, Sodexo, Signature Flight etc. Accountable for promoting to national field / market distributors such as Canteen, Royal Cup Coffee, Five Star, as well as very strong independent distributors in a given market e.g., Associated in Northern California, NOLA in New Orleans etc. Responsible for the management of National Brokers as well as all National FBO’s (Field Based Operations for Private Aviation)

Essendant [2013 – 2020]

National Business Development ManagerEssendant, formerly known as United Stationers, is a national wholesale distributor of office supplies, with consolidated net sales of $5.3 billion.

Successfully took to market and grew all Essendant programs to include coffee, breakroom, snacks, food service, foodservice disposables and Jan San for the Office Products and Jan San divisions by working strategically with Essendant’s dealers and distributors through precise communication, strategic marketing, and intense training

Aligned strongly with Essendant’s customers on the go-to-market strategy

Secured Essendant’s top Dealers / Customers on the Essendant coffee program

Help negotiate coffee programs for Essendant with coffee roaster partners

Worked strongly molding 80 plus sales reps regionally and nationwide on foodservice

Executed strategic goals to accomplish company initiatives around Jan San

Implemented a solid coffee & Jan San program within my top accounts

Accomplished a solid foodservice program within my top accounts

Managed national vendors i.e., Smucker’s, New England Coffee, Keurig, Dart, Solo Kimberly Clark, etc. on programs, overall goals, end-user contracts, and price negotiations

Led strict business reviews for the customer base to assure annual targets are being met

Essendant ‘Pinnacle’ (President’s club) top award winner / partner 2014, 2015, 2106 & 2107

Achieved over $28m annually in sales with an impressive annual average of 26% growth

Starbucks Coffee – Office Coffee [2005 – 2013]

National Accounts ManagerStarbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. As the world's largest coffeehouse chain, Starbucks is seen to be the main representation of the United States' second wave of coffee culture.

Influenced knowledge to onboard over 100 plus Office Coffee Operators onto Starbucks coffees. Organized national tactical criteria to gain serious business in a relatively short period with Office Coffee Operators.

Oversaw all sales activity, training, and direction of Office Coffee Operators

Effectively grew the Office Coffee channel of business within corporate America accounts i.e., Ford, Target, Gaylord, Office Depot, etc.

Successfully grew the office coffee division regionally and nationally

Responsible for securing new National Accounts and Multiple Unit business nationwide i.e., Gaylord Hotel & Resort Corporation and AVI, Hertz Rent a Car and Kroger Grocery Stores to name a few

Executed strategic goals to accomplish company initiatives

Implemented a solid coffee program within my top national accounts

Invented the ‘E Cart’ fully self-contained first-ever mobile coffee cart cafe for the Starbucks. Honored in 2012 for that accomplishment

Starbucks Partner of the year 2010, 2011 & 2012

Military Food & Beverage [1997 – 2005]

VP Marketing & Product Development

Served the military proudly in the development of mass hydration and feeding systems. Successfully executed two feeding systems for all ground troops

Developed and implemented the rollout of Starbucks Coffee program, stable shelf bag in the box liquid coffee and juice products, and for the mass feeding of all Military ground troops i.e., Marines, Army, Rangers, etc.

Assisted on inventing and implementing a mass water hydration system and Jan San sanitation systems for all ground troops during training

Worked closely with the Defense Supply Center Procurement on developing new efficient mass military feeding systems for the enhancement of troop feeding and hydration

MVH Award – Received Military Vendor of the Year Honorary Award 2002 & 2003

Decreased troop feeding time by 35+ percent for training troops

Developed the first-ever ‘fast fill’ hydration system for the military ground troops for Military Food & Beverage, Lessened hydration time by almost half for military training troops

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