Customer Service Food
Resume:
FEROZ KHAN
PERSONAL SUMMARY:
A courteous, polite and well-spoken hotelier who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests.
PROFESSIONAL EXPERIENCE
Job/Role: F & B Supervisor
Reporting to Restaurant Manager
Code Eight Restaurant (Dubai)
March 2022 To till Date
AREAS OF RESPONSIBILITIES:
Preparing reports at the shift/week, including staff control, food control and sales.
Familiarity with menu items, daily specials and service time
Planning and coordinating food menu and beverage list
Managing staff and providing them with feedback
Coordinating with other department especially with kitchen in making promotions of food
Ensuring that the outlet is running according to the brand standards of the company
Preparing the monthly inventory of the outlet
Keeping the track records of the outlet
Assist chefs with developing menus by providing them with feedback on customers preferences
Giving necessary training to the staff members
Assist the manager in the operation
Preparing cash drawers and providing petty cash as required
Job/Role: F & B Supervisor
Reporting to In Room Dining Manager
Stella Di Mare Hotel (Dubai)
September 2018 To February 2020
AREAS OF RESPONSIBILITIES:
Preparing reports at the shift/week, including staff control, food control and sales.
Familiarity with menu items, daily specials and service time
Planning and coordinating food menu and beverage list
Managing staff and providing them with feedback
Coordinating with other department especially with kitchen in making promotions of food
Ensuring that the outlet is running according to the brand standards of the company
Preparing the monthly inventory of the outlet
Keeping the track records of the outlet
Assist chefs with developing menus by providing them with feedback on customers preferences
Giving necessary training to the staff members
Assist the manager in the operation
Preparing cash drawers and providing petty cash as required
Job/Role: Head Waiter & Butler
Reporting to In Room Dining Manager
Taj Palace Hotel (Dubai)
April 2015 To May 2018
AREAS OF RESPONSIBILITIES:
Sound knowledge of cash handling procedures
Wide knowledge of food service techniques
Familiarity with menu items, daily specials and service time
Good understanding of customer service principles
Ability to address customer needs
Ability to transport heavy food trays
Ability to push goods on a cart weighing a maximum of 100 lbs
Ability to respond to customer needs, issues, comments and problems
Ability to set up and deliver all VIP amenities
Ability to respond promptly and acknowledge all guests
Ability to work in stressful and noisy environment
.
Job/Role: F & B Waiter & Butler
Reporting to In Room Dining Manager
Le ROYAL MERIDIEN (Chennai – India)
Jun 2014 To Feb 2015
AREAS OF RESPONSIBILITIES:
Welcome customers as they arrive and ask for seating preferences
Seat customers and offer welcome drinks and menu
Take food and beverage orders and communicate to the kitchen
Ensure order delivery to the table in a timely manner
Ensure quantity, quality and accuracy of order
Set up food stations and tables as directed
Clean tables and ensure that they are bussed appropriately
Mix and serve drinks as directed
Picked orders from the kitchen and delivered to the customers
Ensured the cleanliness of all counter tops and tables in the restaurant
Filled glasses with beverages as instructed
Solicited customers to fill in comment cards
Industrial Exposure (Training)
Reporting to Learning & Development
Manager
TAJ COROMANDEL (Chennai – India)
Jun 2013 To Oct 2013
AREAS OF RESPONSIBILITIES:
Greeted new customers and escorted them to their table
Recommended wines and other drinks to customers.
Wrote customers’ orders and conveyed to kitchen staff.
Took orders from customers and served food, drinks and deserts.
Served specialty dishes to customers at tables as required.
Checked to ensure that customers are enjoying their meals took action to correct any issues.
Prepared bill/receipts and collected payment from customers.
Cleaned tables and other areas as needed, after clients departed.
QUALIFICATIONS
3 Years Diploma - Hotel Management & Catering Technology
From July 2011 to May 2014
TRANING & DEVELOPMENT
Training : Boom Threat and Attending Situations (Taj Palace Hotel Dubai)
Training : Fire Fighting and Attending Situations (Taj Palace Hotel Dubai)
HOBBIES
HEARING MUSIC/ PLAYING CRICKET/ Travelling
PERSONAL INFORMATION
#12/16, Azeez Mohammad Gosh Street,
Old Washermanpet, Chennai 600021
************@*****.***
Single
28nd August 1991
K2238949
PLACE: DUBAI FEROZ KHAN
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