Customer Service Support
Resume:
M
Mariah
Massay
******@*****.***
Lauderhill, FL 33313
SUMMARY
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS
Conflict resolution
Good work ethic
Problem resolution
Friendly, positive attitude
Data management
EXPERIENCE
Medical Scheduler
Davie, FL
Associates MD/ Jan 2022 to Sep 2022
Processed payments and updated accounts to reflect balance changes. Assisted patients with canceling and rescheduling appointments. Evaluated medical insurance details and informed patients of uncovered fees. Adjusted appointments according to priority and tracked appointment durations. Followed up with patients and confirmed appointments. Sports Book Specialist
Hollywood, FL
Hard Rock Digital/ Sep 2021 to Jan 2022
Reviewed and improved processes in different areas to better meet current and expected needs
Handled customer inquiries, billing questions, payments, and service requests Documented, researched, and resolved customer service issues Delivered fast and friendly service regarding questions and service complaints. Customer Service Specialist
Sunrise, FL
AT&T/ Aug 2019 to Aug 2021
Used consultative techniques to understand customer needs and make strategic referrals to business partners.Reinforced established quality control standards and followed procedures for optimal customer interactions.Collected customer feedback and made process changes to exceed customer satisfaction goals.Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Offered internal and external customers first-rate customer service to maximize satisfaction and business success.Carried out opening and closing functions to meet operational needs underpinning strong customer service.Maintained financial accounts by processing customer adjustments. Dental Receptionist
Tamarac, FL
Dental Smart/ Dec 2017 to Aug 2019
Scheduled, rescheduled and cancelled appointments for dental patients.Helped patients complete necessary medical forms and documentation.Conducted communications and transactions with patients and visitors to foster positive experience.Greeted visitors and patients to determine needs, check appointments and direct accordingly.Completed patient referrals to other medical specialists.Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.Referred patients to dental triage to treat severe or unusual symptoms or complaints.
Customer Service Representative
Coral Springs, FL
Blue Cross Blue Shield Of Minnesota/ Jul 2014 to Dec 2017 Leverages diplomatic communication and level- headed approach to resolve issues Maintains meticulous records in company software and drafts reports detailing performance
Dedicated to fostering customer loyalty and guiding prompt resolutions Administrative recordkeeping Account updating
Call management Documentation
Problem resolution, Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services and company information.Developed community reputation through commitment to customer satisfaction and strong client relationships.Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service Team Leader
Pompano Beach, FL
Convergys, AT&T/ Jan 2012 to Jul 2014
Provided primary customer support to internal and external customers.Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Used company troubleshooting
EDUCATION AND TRAINING
Associates of Nursing
Keiser University Expected in Jul 2023
Fort Lauderdale, FL
resolution tree to evaluate technical problems and find appropriate solutions.Answered constant flow of customer calls with minimal wait times.
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