Customer Service Administrative Assistant

Sonya Joseph

**** ******* **** #*** ~ Stockton, CA 94502 510-***-****~209-***-**** *********@*****.***

EMPLOYMENT OBJECTIVE: Secure a position with a company where I can maintain employment stability and grow professionally

HIGHLIGHTS OF QUALIFICATIONS

Intermediate knowledge of MS Word and MS Excel

Works efficiently and effectively with others or independently

Strong organizational and planning skills

Anticipates customers needs while providing excellent customer service

Ability to interact with confidence and professionalism with individiuals at all levels

Extremely organized individual capable of handling a wide variety of tasks

ACQUIRED SKILLS

Typing 55 wpm Basic Accounting Medical Billing. Ordering Supplies. Mail Sorting Inventory Control. Filing/Proofreading Quick Books Quality Assurance. Scheduling

Stock Clerk Customer Service MSOffice Suite. Multiple Phone Lines

Caregiver/In-Home Care

PROFESSIONAL EXPEREIENCE

Caregiver/Hospice

Provided patient with help moving in and out of beds, baths, wheelchairs, automobiles and with dressing and grooming

Cared for patient by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Planned, purchased, prepared, or served meals to patient according to prescribed diet

Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship

Customer Service

Operated office machines, such as photocopiers, scanners, facsimile machines, voice mail systems, and computers

Answered telephones, directed calls, and took messages

Communicated with customers, employees, and other individuals to answer questions, disseminate or explained information, took orders, and addressed complaints

Reviewed files, records, and other documents to obtain information to respond to requests

Administrative Assistant

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database and presentation software

Answered phone calls and directed calls to appropriate parties and took messages

Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work, Quickbooks

Responsible for ordering and maintaining office supplies

WORK HISTORY

Stock Clerk. Home Depot

2015-2015

Receptionist/Billing Asst. Alegre Trucking 2014-2014

Caregiver ~ Mary A. Mims 2011-2012

Business Rep. ~ Kaiser Permanante 2007-2010

Department Secretary. Kaiser Permanente 2007-2007

Customer Service Rep. Kaiser Permanente 2003-2007

Campus Secretary. Cal Maritime Academy

2002-2003

Administrative Assistant Bank of America 1997-2001

EDUCATION

Attended Merritt College Oakland, CA

Attended Napa Valley Napa, CA

Diploma Vallejo High Vallejo, CA

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