Angelina Franco

Customer Service Professional

760-***-****

adsuon@r.postjobfree.com

History of providing exceptional customer support

ensuring positive client experiences.

Exceptional problem solving skills with eleven years as medical office patient relations specialist.

Refined relationship-building skills and experience working collaboratively with customers and office staff. PROFESSIONAL EXPERIENCE

Shift Supervisor

CVS, San Marcos, CA 2021 – 2022

Retail staff leader

• Responsible for opening and closing procedures

• Manage cash and deposits for daily operation

• In person Customer Assistance

• Manage inventory

• Promote customer loyalty

• Vendor liaison

Shift Supervisor

Ross Retail Stores, San Marcos, CA 2019 – 2022

Executes all company Best Practices while maximizing productivity.

• Manage cashier schedules and assignments.

• In person Customer Assistance.

• Manage inventory.

• Trains and coaches Retail Associates.

• Ensure that all equipment is operating properly. Front Office Medical Coordinator

The Center for Endoscopy, Oceanside, CA 2006 - 2017 Schedule appointments, check in patients, prepare medical charts, review and explain insurance benefits.

• Created positive environment for patients.

• Created efficient workflow for patient intake and billing.

• Increased medical communication with referring

physicians.

• Reduced errors when coordinating physician services, outside medical institutions and insurance companies. SKILLS

QAPI Software and Implementation

HIPAA Compliance Programs

Medical Record Confidentiality Procedures

Efficient Office Workflow Techniques

Bilingual Proficiency and Translation

Misys Financial Software

Endoworks Software

Gmed Software

Interpersonal Skills

Office Organizational Skills

HIGHLIGHTS

Proven Record of Reliability

Demonstrated Ability to Streamline and

Manage Office Workflows

Superior Customer Service and Problem

Solving Skills

Bilingual Writing and Communication

Expertise: English and Spanish

EDUCATION

High School Diploma Honors Program

El Camino High School, Oceanside, CA

Certificate for Cross Age Tutoring

Cardiac Life Support Certificate

Medical Office Assistant

Sharp Mission Park, Vista, CA 2001-2006

Responsibilities included patient scheduling, organizing medical charts and providing customer service.

• Instrumental in creating welcoming patient lounge.

• Streamlined Patient Intake Procedures.

• Improved Patient Medical Record Workflow.

Instructional Assistant / Bilingual Aid

Temecula Unified School District, Temecula, CA 1990 - 1995

Created bilingual program to facilitate communication between English and Spanish speaking students, families and educators.

• Worked with teachers to translate homework and

classroom activities.

• Advocated for students requiring language assistance.

• Liaison between teachers, school personnel and

families.

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