Customer Service Event Staff
Resume:
Stephen J. Both
Beaumont, TX *****
***********@*****.***
I am always striving to give one hundred percent to my team and restaurant by using my supervisory assets to assist in the development of my skills and ensure we all become more successful within our positions. My main priority is always servicing our customers to the absolute best of my abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bar Manager
Madison's Bar & Grill - Beaumont, TX
March 2022 to Present
General Manager
Cafe Del Rio - Beaumont, TX
July 2019 to January 2022
Main responsibilities included
Overseeing daily operations of the Beaumont location. Ensure implementation of a strategy designed to grow the business. Coordinate the development of key performance goals and direct reports. Provide direct management of key functional managers and executives in the company. Ensure the development of tactical programs to pursue targeted goals and objectives. Ensure the overall delivery and quality of the company's offerings to customers. Engage in key or targeted customer activities. Oversee key hiring and talent development programs. Evaluate and decide upon key investments in equipment, infrastructure, and talent. Communicate strategy and results to the company's employees. Report key results to corporate officers. Engage with corporate officers in broader organizational strategic planning. Front of House Manager
Floyd’s Cajun Seafood and Texas Steakhouse - Beaumont, TX August 2018 to July 2019
Assistant Manager
The Wood Fired Grill - Beaumont, TX
December 2015 to August 2018
Main responsibilities include, setting objectives and targets for beverage unit/bar. Determine staff needs and recruit staff performance. Manage staff, assess development needs and train and coach staff. Delegate duties and tasks to staff to meet objectives and maximize resources. Set and monitor quality and service standards for staff communicate company policy, standards and procedures to staff. Direct and manage staff members to meet standards and objectives. Ensure staff operate within company policies. Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations. Oversee the preparation and presentation of beverages to meet set standards. Resolve customer complaints promptly. Monitor cleanliness and hygiene of bar area, Promote and practice compliance with fire, health, safety and hygiene standards and regulations. Oversee accurate cash- up procedures and ensure necessary paperwork is complete. Ensure adherence to cash management procedures. Ensure adherence to stock control procedures. Monitor and order supplies. Liaise with suppliers and sales representatives. Confirm that procurement of supplies is on the best possible terms. Make certain all deliveries are checked in correctly and documentation is correct. Check stock is correctly rotated and stored to reduce waste. Oversee the bar display to maximize functionality and attractiveness. Set, monitor and control budget for the beverage unit/bar plan and implement cost control measures. Plan and implement systems to maximize sales and revenue organize promotional activities generate and present financial reports. Implement improvements for products and service. Maintain regular communication with staff and management through meetings and discussions. Kitchen / Bar Manager
Creekside Bar & Grill - Davenport, IA
June 2007 to September 2015
Oversaw advertising and vendor productions in the restaurant. Purchase/control inventory with attention to budget guide lines. Leading head in hiring and training of staff. Balanced services with cost to ensure profitability. Headed contract negotiations and budget projections. Directed general restaurant operations. Monitoring food quality. Sanitation of FOH and BOH. Fill all quota requirements to ensure a positive dining experience. Saw to it that the day to day duties of the staff were up to par with regulations and state laws. Worked with the community to improve relations with our customers and neighbors. Event Manager
Golden State Reunions - Carlsbad, CA
June 2004 to May 2007
Supervised 25 employees and 20,000 plus clients per year. Assist in hiring and training of event staff. Set and meet individual and company sales objectives. Provided the strategic vision to define company goals and implement sales, marketing, HR, recruitment, training, and vendor relations. Provided a sales system for a long term customer care to ensure repeat customer business. Education
Student in Real Estate
Real Estate Business School - Austin, TX
May 2020 to Present
High school or equivalent in General
North High School
June 2005
Skills
• Key Holder
• Customer Service
• Microsoft Office (10+ years)
• Aloha POS
• Micros POS
• Financial Report Writing
• Restaurant Management
• Bartending
• Strategic Planning
• Payroll
• Events Management
• Profit & Loss
• Budgeting
• Pricing
• Management
Certifications and Licenses
TABC
September 2018 to September 2020
Manager Food Handlers Certification
February 2018 to February 2023
TWIC
August 2016 to August 2021
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient June 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Food Safety — Highly Proficient
June 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Cooking Skills: Basic Food Preparation — Highly Proficient June 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Highly Proficient
Work style: Conscientiousness — Proficient
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Working knowledge of craft beers, whiskeys and wine. Intermediate to expert computer skills on Digital Dining, Micros and Aloha. Experience with over 15 computer program's on both systems related to all aspects of business management.
Budgeting and cost controls
Inventory management
Quality control
Safety and sanitation
Strategic marketing and sales
Customer service excellence
Contact this candidate