Repair Technician Team Lead

Jermaine Macharia

**** ****** ****

Dallas, TX **243

901-***-****

***********@*****.***

An able, enthusiastic, skilled, and reliable technician seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through.

EXPERIENCE

2009-CURRENT

DIAGNOSE TECHNICIAN, FLEX

•Experience in diagnosing and troubleshooting computer problems.

•Highly skilled in installing and configuring systems.

•Able to install windows, antivirus applications and patches.

•Adept at analyzing failed equipment and managing resolutions.

•In depth knowledge of IBM, Mac and Windows.

•Expert in using hand power tools.

•Ensured unit meets all assembly and quality criteria to achieve high customer satisfaction, set up and ran the system test as well as diagnostic to ensure all connection ports of machine being in good condition, and update the firmware.

2007-2009

HP OPERATIONS TEAM LEAD, FLEX

•Identified operational issues and devised goals and plans to address them.

•Assigned tasks to individuals and departments.

•Divided tasks appropriately according to departments.

•Monitored progress within each department toward goal attainment utilizing measurable data in spreadsheet applications.

•Reduced defective part manufacturing by 15 percent in one year through implementation

•Conducted analysis of progress and held monthly meetings regarding goals and tasks.

2006-2007

HP REPAIR TECHNICIAN, fLEX

•Huge experience with HP Printers.

•Ability to troubleshoot visual print defects, print engine and MFP devices.

•Ability to easily replace fusers, install maintenance kits and feed rollers.

•Operational knowledge of mono and color laser printers.

EDUCATION

2004

BACHELOR OF SIENCE IN COMPUTER SCIENCE, TENNESSEE STATE UNIVERSITY

QUALIFICATIONS.

•Hardware/software installation, setup and support, system backup and recovery.

•Develops and/or modifies software or system level plans and tests.

•Develops and/or supports diagnostic tests at System level.

•Designs and supports functional test hardware, computer platforms and interfaces.

•Experienced maintaining and troubleshooting LAN/WAN networks.

•Analyzes indicated and calculated test results in relation to design or rated specifications and test objectives.

•Competent at social, oral and written communication..

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