Leena Watson

Customer Savvy

East Windsor, NJ ***20

adsuo4@r.postjobfree.com

+1-609-***-****

I have worked in Customer Service over 20 year now.. Learning and lhelping others is my passion seeing and a smile. I am a team player and can work independently as well as an ambitious team player. I thrive off of making my Customers have an amazing day. Therefore, comfortable and my satisfied and strive to over exceed their expectations. Willing to relocate: Anywhere

Sponsorship required to work in the US

Work Experience

Human Resources Coordinator/Recruiter

Newark Public Schools - Newark, NJ

May 2003 to March 2021

Processed payroll for over 9,000 employees

General clerical office duties

Managed over 20 employees

Maintained employees schedules

Maintained office budget

Scheduled & confirmed Director traveling schedule

Front Desk Agent

Marriott International, Inc. - Princeton, NJ

March 2015 to May 2015

I try my best to assure my guest are always pleased upon check in and check out. That's what brings them back to our hotel.

Customer Service is also one of many great assets that I continue to carry to all clients. I come in early to assure breakfast, transportation and any other needs most guest have upon check out. Adminstrative Assistant

Newark Public Schools - Newark, NJ

April 2009 to January 2015

Administrative Assistant

Payroll Processing

Human Resources Hiring, layoffs, leave of absences Purchasing

Faxing

Organizing Files Quarterly

Greeter Clients

Works in organizing a timely fashion

Handled multi line Switch Boards - inbound

Front Desk Clerk

Double Tree by Hilton Hotel - Maryland

April 2009 to January 2015

Greeted Guest

Registered guest

Double Check rooms to make sure they were up to guest standards Assured guest request were ordered

Bagged and baked cookies

Helped wherever needed for my team

Customer Service Representative

Marriott International, Inc. - Somerset, NJ

April 1997 to September 2005

Inbound and Outbound High Volume Call center.

Administering follow up calls for clients.

Booked and over exceeded my reservation minimum every quarter. Booked reservations

Handled over 3,000 customers Inbound

Front Desk Manager/ Dental Assistant

Plainfield Health Care Center - Plainfield, NJ

June 1999 to September 2003

Handled all incoming and outgoing phone calls

meet and exceeded quota orders

monthly store inventory

handled creative thinking and problem solving

processed all customers orders; meeting all deadlines Lifting and stoking over lbs.60

Cooking & cleaning as needed

Made sure my patient was happy during her last days Education

Certified Medical Assistant

Middlesex Community College - Edison, NJ

September 1999 to May 2018

Associates Degree in Liberal Arts in Liberal Arts

Central Career School - South Plainfield, NJ

May 2001 to June 2003

High school diploma or GED

Skills

• Administrative Assistant (10+ years)

• Dental Assistant (10+ years)

• payroll (10+ years)

• Processor (Less than 1 year)

• Front Desk

• Quickbooks

• Bilingual

• Reception

• Multiple (10+ years)

• Certified Dental Assistant (10+ years)

• Accounts Payable

• MS Office

• Billing

• Microsoft Excel

• Microsoft Office

• Outlook

• Receptionist

• Word

• Data Entry

• Filing

• accounting

• Scheduling

• Marketing

• Excel

• Dentrix

• Medical Scheduling

• Dental Receptionist

• Office Management

• Phone Etiquette

• CRM software

• Time management

• Customer service

• Sales

• Eaglesoft

• Chairside Assisting

• Personal Assistant Experience

• Infection Control Training

• Medical Imaging

• Search engines

• Android

• iOS

• Mac OS

• Typing

• Windows

• Insurance Verification

• Medical Records

• Experience Administering Injections

• Technical Support

• Operating Systems

• Customer support

• English

• Multi-line phone systems

• Medical office experience

• Medical receptionist

• HIPAA

• Employee Orientation

• Laboratory Experience

• Microsoft Powerpoint

• Property leasing

• EMR Systems

• Recruiting

• Dental office experience

• HEDIS

• Managed care

• Data collection

• E-commerce

• Microsoft Word

• Microsoft Outlook

• Warehouse experience

• Word processing

• ERP systems

• Medical Billing

• Medical terminology

• Upselling

• Negotiation

• ICD-10

• Epic

• Vital Signs

Additional Information

Skills

Certified Administrative Assistant, Certified dental Assistant, Payroll Processor, M.O.U.S Certified,

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