Development Executive Support Engineer

Location:

Posted:

October 04, 2022

Mitesh Boral

Products & Growth

Contact

Email – **************@*****.***

LinkedIn - https://www.linkedin.com/in/miteshboral/ Education

MBA – Institute Of Engineering And Management,

Kolkata (2022)

Major - Business Analytics & Marketing

B.Tech – Bengal College Of Engineering And

Technology, Durgapur (2018)

Major – Electronics & Communications

Key Skills

Tableau, Power BI, Advanced EXCEL,

Python, WEKA (Machine Learning),

Salesforce CRM, JIRA,

ClickUp(Project Management),

Draw.io (UX Design), Mixpanel,

Marketing Automation Tools

Objective

I work on consumer products, develop features from scratch and build business processes for their operations and data analysis. Experience

CareerNinja(Mumbai) - Program Management (Aug 2022 – Current)

*Build product features, PRD and roadmaps from scratch for both web & native app

*Work closely with the Engineering team to solve business problems at scale

*Data mining at every stage in planning, developing and executing strategy for a product

*Build SOPs for operations, customer experience, payment management & marketplace initiatives

*Devise A/B tests for continuous optimization, set KPIs for more engagement, growth & retention

*Perform Root Cause Analysis, pricing analysis & build subset products for monetization

*Performance marketing with automation tools - Email, SMS, Chatbots Flipkart(Contract Bangalore) - Product Operations (Jun 20 - Jul 21)

*End-to-End categories Product support & L2 Escalations processing

*Operating with different cross-functional teams - FRM, Logistics & Payment management, FlipkartTravel & PhonePe

*Assisted team of 25 consultants with process optimization, 90% CSAT, 85% PCD metrics.

Nestaway Technologies – Operations (Jul 20 - Sep 20)

*Onboarding, Offboarding, Retention of clients & vendor payments, drafting legal e-agreements

DXC Technology - Technical Support Engineer (Jan 20 - Jul 20)

*Product Support for Microsoft Office 365 Plus and azure services across APAC, EMEA & AMER regions

Himtronic Labs - Business Development Executive (Jan 18 - Jan 19)

*B2B & B2C sales of SAAS products for small enterprises and individuals.