CONTACT

+** - 813********

adsun9@r.postjobfree.com

EXPERTISE

Customer

Service

100

Contact

Center

Consultant

80

IT Desktop

Support

80

Healthcare

Coordinator

90

Hotel and

Hospitality

90

Technical

Dispatcher

80

Blogger

90

Management

90

Windows OS

Installation

and

troubleshoot

90

Affiliate

Business

90

Digital

Marketing

80

NFT

80

YouTuber

90

RADEN GUNAWAN

BIOGRAPHY

I started to work as Property staff in Real Estate Company in May 1994, and more than 21 years experiences in customer service line of business to support other business such as Hospitality, Hotel, Apartment, Information and Technology Computer, Telecommunication, Medical Tourism, Medical Evacuation (Medivac), and Insurance. Eager to learn new business and product knowledge, Trustworthy, Problem Solver, Open Mind, Committed, think out of box, Cool, Calm, Confident, always keep young and smile.

Currently I have my own project to create You Tube Channel, NFT, Ecommerce and Affiliate Business.

I have provide Training on below:

• Affiliate Business

• Customer Service

• Digital Marketing

• NFT

• You Tube

• Google AdSense

My Web creation link:

https://worldsmarketshop.blogspot.com

https://one4allstore.company.site/?lang=en&from_admin&vertical=sports You can check my Linkedin: https://www.linkedin.com/in/gunawan-r-a84a5730 ABOUT ME

Candidate Status

Active: looking for

work

Relocation

prefrences

Anywhere

EDUCATION

1990 - 1991

Hotel and

Tourism institute

The Hotel and

Tourism Training

Institute, Nusa Dua,

Bali or Balai

Pengembangan dan

Latihan Pariwisata (

BPLP ) Nusa Dua,

Bali, Indonesia

Front Office Certificate equivalent to Diploma 1 - Pass/Graduated

1986 - 1989

SMAN 24 (High

School) Jakarta,

Indonesia

Sekolah Menengah

Atas Negeri (SMAN)

24

High School Graduated

Google

Adsense

90

LANGUAGES

English

Proficient 90

SKILLS

Blogging Ecomerce

Indonesian

Language

MS Office

Windows

OS

WORK EXPERIENCE

2021 - 2021

Advisor I,

Technical

Support

Concentrix (Jakarta,

Indonesia)

Monthly Salary : IDR 13368420.71 approximately converse to US$895.77

Duties and Responsibilities:

• Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools

• Proactively communicate issue status in a timely way to the clients and the management.

• Take ownership of issues until they are successfully resolved.

• Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first resolution

• Making outbound calls to clients if process demands so

• Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process

• Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts

• Handling all Client’s Commercial Product such as PC, Laptop and Laser Printer

• Handling and cover all Product issues from country of Malaysia and Indonesia

2019 - 2019

Roll out

technician

Express

Communication

Services Ltd, 960

Capability Green,

Luton, LU1 3PE

United Kingdom for

Jakarta project,

Indonesia

Salary: US$100 per day

Windows 10 Deployment for Jakarta Project, Indonesia Duties and Responsibilities:

• Install and configure desktop software

• Troubleshoot all desktop installed software

• Identify network problems involving desktop or laptop computers

• Manage accurate inventory of desktop hardware

• Configure desktop hardware and software for new and existing users

• Resolve moderate end-user hardware/software problems including remote access software

• Ensure desktop software license compliance

• Resolve technical problems with desktop equipment and software

• Maintain desktop software and hardware and also support mobile workforce

• Perform installation, configuration and upgrades on desktop hardware and software

• Install new hardware, software and upgrades on desktop computers, and laptops

• Customize desktop applications to meet user

• Build and configure desktop and laptop computers for new users

• Work primarily with desktop, and laptop hardware and software

• Perform onsite technical support to address desktop/laptop issues

• Troubleshoot computer hardware and software problems

• Provide expert level support of all desktop and network hardware and software applications

• Resolve technical hardware and software issues

• Resolve technical problems with desktop computing equipment and software

2016 - 2016

Medical Tourism

Account Manager

docdoc.com

(Jakarta, Indonesia)

Monthly Salary: IDR17000000 approximately converted to US$1139.11

Monthly Bonus: IDR7000000 approximately converted to US$469.04 (Life insurance and Bonus)

Duties and Responsibilities:

• Determine and acknowledge what customer need and request to get best doctors with the best service and the best price for their healthcare

• Managed and follow up all accounts inquiry from live chat, website online request and telephone call

• Coordinated with all verified 50500 doctors, 420 clinics and 55 Hospitals around Asia to support customer’s need, appointment and request

• Coordinated with our in house medical adviser whenever customer need consultation and second opinion

• Updated all information, outbound call and correspondence of customer request on the system

2015 - 2015

Roadside

Assistant

Manager

Asia Assistance

International

(Jakarta, Indonesia)

Monthly Salary: IDR7100000 approximately converted to US$475.74

Duties and Responsibilities:

• Recruit Roadside Panels such as: Towing Trucks Company and Workshop for mechanics

• Work as teamwork to recruit and goals

• Prepare Weekly Report and Monthly Report

• Visit all locals and domestic panels

• Maintain the Relationship to all Panels

• Collect all Panels Legalities and information

• Prepare all documents, Agreement letter and Appointment Letter to Towing and Workshop Panels

• Maintain and update all Panels database

2015 - 2016

Healthcare

Operational

Quality Control

Asia Assistance

International

(Jakarta, Indonesia)

Monthly SalaryLIDR7500000 approximately converted to US$502.55

Duties and Responsibilities:

• Setting up and meeting to new clients

• Managed Daily, Wrong key in or mistaken, Punishment or Rewards and Monthly Report of all Healthcare Operational to CEO.

• Managed All Clients Monthly TAT

• Create, Review and Summary All Healthcare ICP and SOP based on each of Client’s SLA

• Prepared and presentation of Weekly and Monthly Report to CEO

2014 - 2015

Monthly Salary: IDR 6600000 approximately converted to International

Medical

Assistance Unit

Head

Asia Assistance

International

(Jakarta, Indonesia)

US$442.24

Duties and Responsibilities:

• Motivate own team and monitor performance to meet with KPI’s.

• Monitor individual calls of own team, provide feedback and on the job coaching when needed or refer to Quality Monitor for assistance from Trainers.

• Evaluate effectiveness of training received by team members and provide feedback to Trainers.

• Be the first point of contact for all queries, questions and issues from own team.

• Responsible for ensuring that all notices and memos etc. Communicated to own team.

• Responsible for identifying issues which may become the subject of investigation in relation to potential disciplinary and grievance issues to be handled in conjunction with HR.

• Handling Work flow from International Medical Assistant

• Handling incoming / outgoing communications (phone calls, email, faxes) notably from international clients and / or patients requiring medical help in Indonesia and South East Asia

• Identifying the request (medical assistance, coverage of medical expenses, medical evacuation, etc…)

• Proceeding the request in activating our medical team and all type of providers around South East Asia with a permanent attention to costs and efficiency

• Arranging medical evacuations for local Hospital or overseas Hospital(with ground Ambulance, commercial flight or air ambulance)

• Answering to all our dedicated phone lines (for insurance, Assistance Company or various clients)

• Coordinating and following up the case with international clients.

• Make Quotation price Air Ambulance for local and international Flight.

• Coordinate with Medical team for local ground Ambulance.

• Place Letter of Guarantee for hospitalization at Hospitals and ground transportation companies.

• Coordinate with all teams for Repatriation mortal remains. 2013 - 2014

International

Medical

International

Assistant

Manager

at Asia Assistance

International

(Jakarta, Indonesia)

Monthly Salary: IDR 6600000 approximately converted to US$442.24

Duties and Responsibilities:

• Motivate own team and monitor performance to meet with KPI’s.

• Monitor individual calls of own team, provide feedback and on the job coaching when needed or refer to Quality Monitor for assistance from Trainers.

• Evaluate effectiveness of training received by team members and provide feedback to Trainers.

• Be the first point of contact for all queries, questions and issues from own team.

• Responsible for ensuring that all notices and memos etc. Communicated to own team.

• Responsible for identifying issues which may become the subject of investigation in relation to potential disciplinary and grievance issues to be handled in conjunction with HR.

• Handling Work flow from International Medical Assistant

• Handling incoming / outgoing communications (phone calls, email, faxes) notably from international clients and / or patients requiring medical help in Indonesia and South East Asia

• Identifying the request (medical assistance, coverage of medical expenses, medical evacuation, etc…)

• Proceeding the request in activating our medical team and all type of providers around South East Asia with a permanent attention to costs and efficiency

• Arranging medical evacuations for local Hospital or overseas Hospital(with ground Ambulance, commercial flight or air ambulance)

• Answering to all our dedicated phone lines (for insurance, Assistance Company or various clients)

• Coordinating and following up the case with international clients.

• Make Quotation price Air Ambulance for local and international Flight.

• Coordinate with Medical team for local ground Ambulance.

• Place Letter of Guarantee for hospitalization at Hospitals and ground transportation companies.

• Coordinate with all teams for Repatriation mortal remains. 2013 - 2013

Call Center

Supervisor

Asia Assistance

International

(Jakarta, Indonesia)

Monthly Salary: IDR500000 approximately converted to US$335.03

Duties and Responsibilities:

• Motivate own team and monitor performance to meet with KPI’s

• Monitor individual calls of own team, provide feedback and on the job coaching when needed or refer to Quality Monitor for assistance from Trainers

• Be the first point of contact for all queries, questions and issues from own team

• Responsible for ensuring that all notices and memos etc. communicated to own team

• Handling incoming / outgoing communications (phone calls, email, faxes) notably from international clients and / or patients requiring medical help in Indonesia and South East Asia

• Identifying the request (medical assistance, coverage of medical expenses, medical evacuation, etc…)

• Answering to all our dedicated phone lines (for insurance, Assistance Company or various clients)

• Coordinating and following up the case with international clients.

2011 - 2012

Operation

Coordinator

Global Assistance

Healthcare (Jakarta,

Indonesia)

Monthly Salary: IDR3500000 approximately converted to US$234.52

Duties and Responsibilities:

• Handling incoming / outgoing communications (phone calls, email, faxes) notably from international clients and / or patients requiring medical help in Indonesia and South East Asia

• Identifying the request (medical assistance, coverage of medical expenses, medical evacuation, etc…)

• Proceeding the request in activating our medical team and all type of providers around South East Asia with a permanent attention to costs and efficiency

• Arranging medical evacuations for local Hospital or overseas Hospital(with ground Ambulance, commercial flight or air ambulance)

• Answering to all our dedicated phone lines (for insurance, Assistance Company or various clients)

• Coordinating and following up the case with international clients

• Make Quotation price Air Ambulance for local and international Flight

• Coordinate with Medical team for local ground Ambulance

• Place Letter of Guarantee for hospitalization at Hospitals and ground transportation companies

• Coordinate with all teams for Repatriation mortal remains 2008 - 2010

IT Support

Consultant

Digi-Telecom (Shah

Alam, Malaysia)

Monthly Salary: MYR2600

Duties and Responsibilities:

• Handling and solving any customers issue and complaints.

• Coordinating services by liaison of Customer and Company.

• Providing technical support over the phone to all IT users.

• Handling incoming incidents via the phone / e-mail promptly and effectively.

• Diagnosing and resolving a wide range of technical issues over the phone.

• Take ownership of a call and seeing it through to closure.

• Escalating calls and issues where necessary to service delivery manager & team leaders.

2003 - 2006

IT

Support/Custome

r service Call

Center

IBM Malaysia

(Cyberjaya,

Putrajaya, Malaysia)

Monthly Salary: MYR2600

Duties and Responsibilities:

• Handling problems and complaints.

• Coordinating services by liaison between Customer and Company

• Input data entry to system for engineering to solve customer problems.

• Assigning engineer from all platform such as banking,PC, x- series, printer,

• mainframe, s400 or i-series and RISC 6000 or p-series 2001 - 2003

Customer service

P.T.Bungamawarsel

(Jakarta, Indonesia)

Sep 2001-Mar 2003.

Monthly Salary: IDR2000000

Duties and Responsibilities:

• Handling problems and complaints.

• Coordinating services by liaison between client and Company.

• Coordinating Customer service officers.

2000 - 2001

Business

Consultant

Monthly Salary: IDR 2000000

Duties and Responsibilities:

PT.Rimbadana

(Jakarta, Indonesia)

Dec 2000 - Aug

2001

• Trading Analysis.

• Coordinating with Fund Managers.

• Explaining to Client or investor the Company affiliated with Jacom or Japan Commodity.

2000 - 2000

Customer Service

Officer / Foreign

time-share

(Jakarta,

Indonesia) May to

November 2000

Emperor Resorts

International Ltd

(Jakarta, Indonesia)

Monthly Salary: IDR 1500000

Duties and Responsibilities:

• Signing the agreement on behalf the company with clients and ensured it’s legally and binding.

• Explaining that the company is authorized marketing company of Emperor Resorts International Ltd.

• Collect payments and settlements clients’ accounts. 1997 - 2000

Customer service

Manager foreign

time-share

Vakansi Megah

(Jakarta, Indonesia)

Monthly Salary: IDR 900000

Duties and Responsibilities:

• Signing the agreement on behalf of the company with clients and ensured it’s legally and binding.

• Explaining that the company is authorized marketing company of International Vacation Ownership (IVO) and the resort is affiliated with Resorts and Condominium International

(RCI).

• Explaining that the company has appointed independent trustee Hutchinson and Co.

• Trust Company, to make sure the obligation of the developer for occupation of each member.

1996 - 1997

Concierge

Five stars Ascott

Service Apartment

(Jakarta, Indonesia)

Monthly Salary: IDR500000

Duties and Responsibilities:

• Selling the rooms and settlements of guest’s accounts

• Handling and solving guest’s problems and complaints.

• Coordinating guests services by liaison between front office and all departments.

1994 - 1996

Property/Telepho

ne operator

Pantai Mutiara Raga

Indah, one of

Dharmala Intiland

Estate Group

(Jakarta, Indonesia)

Monthly Salary: IDR350000

Duties and Responsibilities:

• Selling and showing the House unit and settlements of guest’s accounts.

• Handling and solving guest’s problems and complaints.

• Coordinating tenants / members services by liaison between front office and all departments

1993 - 1993

Receptionist and

Telephone

Operator

Three Stars Sanno

Hotel (Jakarta

Indonesia)

Monthly Salary: IDR150000

Duties and Responsibilities

• Selling the rooms and settlements of guest’s accounts.

• Handling and solving guest’s problems and complaints.

• Coordinating guests services by liaison between front office departments

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