Assistant Executive Housekeeper

December **** - December **** Millennium Hotel Doha Qatar (A 5 Star Hotel with 226 Rooms)

RAJESH KUMAR BHARTI

At:Godda, Jharkhand, India 814133

+919********* ***************@*****.***

OBJECTIVE

Vigorous Executive Housekeeper with 10+ years of experience and proven skills in managing housekeeping operations. Seeking job in Hotel to take housekeeping services to next level by using my skills and knowledge. Directed thirty six housekeeping staff at Millennium Hotel Doha and increased positive customer comments by 42%. Saved QAR 80,000 for management by cost Controlling and noticing recurring problem in financial year 2020-2021.

EXPERIENCE

Executive Housekeeper

Duties and Responsibilities

Managing Housekeeping Operations

• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.

• Work effectively with the Engineering department on guestroom maintenance needs.

• Supervise the property general cleaning schedule.

• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervise daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assist in the ordering of guestroom supplies, cleaning supplies and uniforms.

• Support and supervise an effective inspection program for all guestrooms and public space.

• Communicate areas that need attention to staff and follows up to ensure understanding.

• Ensure all employees have proper supplies, equipment and uniforms. Managing Departmental Costs

• Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals.

• Understand the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Prepare budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Respond to and handles guest problems and complaints.

• Strive to improve service performance.

March 2018 - November 2019 Regenta Inn Hotel, Vadodara, Gujarat, India October 2016 - February 2018 Copthorne Hotel Doha Qatar July 2015 - June 2016 Xclusive Maple Hotel Dubai

November 2014 - June 2015 Novotel Hotel Ahmedabad India March 2012 - August 2014 Royal Orchid Central, Jaipur, India

• Empower employees to provide excellent customer service.

• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities

• Participate as needed in the investigation of employee accidents.

• Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensure employees understand expectations and parameters.

• Participate in the employee performance appraisal process, providing feedback as needed.

• Assist as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Assistant Manager - Housekeeping

Housekeeping Supervisor

Housekeeping Supervisor

Housekeeping Supervisor

Housekeeping Executive < Housekeeping Supervisor < Guest Room Attendant EDUCATION

West Bengal University of Technology, Kolkata, West Bengal, India 2009-2013

Bachelor degree in Hotel Management and Catering Technology GPA 8.70

Jharkhand Academic Council, Ranchi, Jharkhand, India 2005 - 2008

Higher Secondary (Intermediate of Science)

55%

Jharkhand Academic Council, Ranchi, Jharkhand, India 2004-2005

Secondary (Matriculation)

69%

SKILLS

Leadership, Training, Financial Management, Performance Appraisals, Pre- Opening, Budgeting & Cost Control, Staff Development, Data Analysis, Team Building, Recruiting & Hiring, Renovations, Customer Service, Laundry Operations, Guest Satisfaction, Supervising & Training, Relationship Management. ACHIEVEMENTS & AWARDS

• Successfully managed housekeeping jobs on 52 rooms in 3 wings, within the given time period of 7 hours, just in time of arrival of the expected foreign delegates. • Revamped the housekeeping inventory system, making the process 50% more efficient than before. • Implemented a series of training programs for existing housekeeping staff, which increased their ability to meet organizational standards of housekeeping. • Reduced the cost of acquiring housekeeping supplies by 38% by bringing on board an inexpensive but quality conscious supplier. • Attained Executive Housekeeper of the Year Award for consistently providing exceptional service, which also brought shining reviews of the hotel.

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