Personal Assistant Front Desk

Konni Godley

**** **** ****** **. 713-***-****

Houston, TX 77080

*********@*****.***

SUMMARY

Guest Services professional with a concentration on high profile VIP clientele. Les Clefs d’Or Concierge with 20 years of Four and Five Diamond management experience. Proven success in the hospitality industry as a Chef Concierge, with a passion for service excellence. Self driven and highly motivated individual with extensive experience in event planning, public relations, staff training, consulting, and travel coordination. PROFESSIONAL EXPERIENCE

Estate Manager/Personal Assistant

Managed all aspects of an estate and acted as a personal assistant to the owners.

• Managed all staff for the estate

• Interviewed and selected companies for estate needs

• Coordinated Travel and vacation arrangements

• Payroll for estate staff

• Managed household calendar and personal appointments

• Made all personal arrangements for owners as required Task Us Concierge Services

Houston, Texas 2017 - Current

http://www.taskusconcierge.net

Partner

Co-founder, dedicated to providing personalized, first class assistance to individuals and small businesses. Hotel Palomar

Dallas, Texas 2006 - 2011

http://www.kimptonhotels.com

Chef Concierge

Opening Team Leader for hotel. Responsible for all VIP, member, and guest services, including pre and post arrival communications, special requests, children's programs, pet preparation, pre-arrival medical needs, and transportation. Hired and managed Concierge staff, co-lead HR training programs, and administered GuestWare and GoConcierge programs. Maintained departmental budget and coordination of budget with rooms division. Attended all pre-con meetings and acted as liaison between sales and catering departments.

• • Appointed by GM as “Kimpton InTouch Champion” to promote brand standards for Kimpton Kids and Pet programs.

• • Ensured all guest requirements were met and exceeded, achieving a Market Metrix rating of 2nd across all 50 Kimpton properties.

• • Developed and maintained local vendor relations and managed vendor accounts. Negotiated annual contracts for improved vendor pricing and cost savings for departmental budgets.

• • Developed and implemented a VIP amenity program for all departments, resulting in the development of amenity programs at other Kimpton properties.

• • Devised and implemented departmental training guides and standards for consistent delivery of exceptional customer service.

• • Screened potential applicants and trained new staff employees for front desk, bell desk, room service, valet, and concierge, to ensure quality guest service.

The Sam Houston Hotel

Houston, Texas 2004 - 2005

http://www.aldenhotels.com

Chef Concierge

Hired, trained, and managed Concierge staff and supervised guest services. Responsible for the development of departmental standard operating procedures (SOP’s) for Concierge, bellmen and doormen. Prepared departmental budgets and cost control standards for all guest services.

• • Designed training program for contract valets, ensuring consistent service with hotel standards.

• • Implemented GoConcierge program, providing automated access to all hotel activity, vendor accounts, reservations, guest history, and local resources.

• • Established and maintained accounts for preferred hotel vendors, securing best quality and price. The St. Regis Hotel

Houston, Texas 2000 – 2005

http://www.stregis.com

Chef Concierge

Managed all guest services during transition period following change of hotel ownership. Responsible for performance evaluations, coaching and counseling, and on-going staff development.

• • Converted Concierge desk operations from manual to automated with GoConcierge, enabling improved guest services.

• • Established departmental standards and new operating procedures for guest services, achieving highest departmental rating for Mobile AAA.

• • Ensured guest satisfaction and service excellence through team work and department dedication.

• • Hired and trained new staff positions for Concierge, Bellmen, and Doormen, improving long term employee retention.

Four Seasons Hotel

Houston, Texas 1997 – 2003

http://www.houstonian.com

Lead Concierge

Assisted hotel Chef Concierge with daily responsibilities and management of the Concierge desk.

• • Supervised Bell staff; mentored and promoted three bellmen to status of concierge.

• • Contributed to team efforts in the concierge department, which achieved the highest Richey scores in the hotel for four consecutive years.

• • Maintained record of vendor charges for guest services, ensuring accurate guest billing and month end reconciliation for accounts payable.

Manager of Operations

Managed residential operations for Four Seasons Place Concierge desk, including interviewing, hiring, training, scheduling, employee reviews, and budget planning.

• • Served as residential liaison between residents and Hotel General Manager, facilitating improved communications with housekeeping, engineering, and maintenance.

• • Achieved highest residential satisfaction rating for 3 consecutive years. AFFILIATIONS

Director of Finance, National Concierge Association 2018-2019 & 2019-2020 Board of Directors, National Concierge Association Greater Houston Chapter 2017 Les Clefs d’Or, USA

President, Dallas Hotel Concierge Association 2009-2010 & 2010-2011, 2012 Concierge of the Year 2010, Hotel Association of North Texas President, Houston Concierge Association 2004-2005 & 2005-2006 Hotel Association of North Texas

Houston Professional Tour Guide Association

OTHER TRAINING

Texas Alcohol and Beverage Certification (TABC)

Public Notary

Advanced Nine Doors Certification

Stephen Covey Principle Centered Leadership Training Hotel systems: Fidelio, Opera, Epitome, GoConcierge, and GuestWare

Contact this candidate