Customer Service Specialist, Field Resource Coordinator
Resume:
AMANDA WILLIAMS
CONTACT
*****.********.***@*****.***
Royal, VA 22630
SKILLS
Customer Service
Strategic planning
Reporting and documenting
Policy and program development
Cross-functional team
management
Employee hiring, training, and
evaluations
Plan projects
Financial management
Policy administration
Schedule management
Multitasking
EDUCATION
GED May 2001
South Effingham High School, Guyton,
GA
President, Future Homemakers of
America.
Member, Future Farmers of
America.
Student Manager, Football
BUSINESS ADMINISTRATION
South University, Savannah, GA
Minor in Accounting
PROFESSIONAL SUMMARY
Hardworking and reliable individual focused on going above and beyond to support team and serve customers. Trained in management and offering top- notch customer service skills. Motivated to continue to learn and grow as a professional.
EXPERIENCE
MANAGER Mar 2021 Apr 2022
Front Royal Vape Plus, FRONT ROYAL, VA
Monitored team member performance, conducting evaluations and recommending promotions.
Improved productivity and reduced corporate risk with proactive solutions to complex business challenges.
Prepared operating and capital budgets for division and reviewed expenditures. Established payroll and operating budgets for corporate management approval. Completed daily opening, closing and administrative tasks for smooth business operations.
FIELD RESOURCE COORDINATOR Aug 2016 Sep 2020
VIA Satellite, Front Royal, VA
Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
Coordinated and supervised team member activities to consistently meet customers' needs.
Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
Optimized business performance with consistent data tracking and analysis of ongoing operations.
De-escalated client disputes using advanced resolution techniques for minimal client complaints.
CLEANING CREW SUPERVISOR Sep 2014 Nov 2016
OCD Cleaning, Sterling, VA
Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair.
Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
Advised front desk about cleaned and inspected rooms ready for occupation. Filled in as housekeeper during staff shortages to keep operations ahead of demand.
Maintained the cleaning supplies necessary to meet expected work demands, while prioritizing rooms and spaces requiring immediate attention. Coordinated with the maintenance team and building managers to deliver efficient service and minimize disruptions.
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