Service Representative Customer
Resume:
ALYSSA
FIGUEROA
************@*****.***
Orlando, FL 32828
Enthusiastic professionalism, a goal-oriented team player with the ability to work well in a fast paced environment; able to learn new skills quickly and efficiently, an honest and respectful individual with eagerness to take on new challenges. Strong clinical judgment for conflict resolutions to reach a positive and beneficial outcome for both desired client and company.
PROFESSIONAL SUMMARY
Ultimate Medical Academy Online - Student Finance
Advisor
Clearwater, FL • 07/2022 - Current
ANALYSIS MPHASIS - QUALITY CONTROL
Lake Mary, FL • 09/2021 - 05/2022
MPHASIS - CUSTOMER SERVICE REPRESENTATIVE
Lake Mary, FL • 09/2020 - 08/2021
WORK HISTORY
Guided clients through compiling important financial histories and documentation for evaluation.
•
Provided financial aid counseling to enrolled and
prospective students.
•
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
•
Designed financial aid reward packages, aligning
contents with individuals' monetary and logistical needs.
•
Counseled students and parents about financial aid options and program details.
•
Supervise a group of 17 Grade calls for quality and control Provide timely, courteous and knowledgeable response to information requests
•
Conducted data review and followed standard practices to find solutions.
•
Developed and audited practices, programs and reporting system metrics for optimal efficiency.
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• Answer incoming calls from clients Updated clients SKILLS
Cash Management
Strategies
•
Conflict and Complaint
Resolution
•
• High-Volume Dining
• High-Energy and Stamina
• Team Player
• Attention to Detail
• Quality Standards
• Verifying Data Accuracy
Understanding Customer
Needs
•
Calm and Professional
Under Pressure
•
• Telephone Management
BROWARD COLLEGE
Davie, FL • 06/2020
ASSOCIATES OF ARTS DEGREE
HOLLYWOOD HILLS HIGH
SCHOOL
2018
HIGH SCHOOL DIPLOMA
EDUCATION
ACTION AGENCY - BEHAVIORAL HEALTH SPECIALIST
Fort Lauderdale, FL • 05/2019 - 08/2020
DISALVOS RESTAURANT - Hostess/Server
Hollywood, FL • 09/2017 - 04/2019
insurance information for auto & mortgage loans
Processed insurance payments Answered clients
questions
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
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Process Applications for clients needing assistance Answer incoming calls from clients with questions
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Scan and file documents Answer and send emails
requesting documents to process applications.
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Identified appropriate treatment resources and
recommended patients for these services.
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• Assisted with Daily Maintenance
• Outgoing and friendly demeanor
• Always maintained a professional and sharp appearance
• Handled cash transactions and balanced cash drawers Greeted customers checked reservations and seated
them
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Handled customer complaints with good listening skills and working with management.
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Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
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Answered customer questions about hours, seating and menu information.
•
Supported servers, food runners and bussers with
keeping dining area ready for every guest.
•
Contact this candidate