Manager / Sales Director / Operations Director

Deanna M Pluma

**** * ****** *** *** *** Los Angeles Ca 90046 (917) 679 - 6555 ******.*****@**.***

Objective: To utilize my extensive background in Hotel management

Experience

GVO Hospitality March 2020 – Current Operations Manager (Los Angeles, CA)

•Work alongside fellow TKRG Alum to create a profitable boutique brand. Work with ownership to create the

brand and execute the vision of a bespoke coffee shop brand Hilltop Coffee + Kitchen, Sports bar, and ongoing

projects in the pipeline which include QSR, 150 seat Restaurant & Lounge, Food Truck, Airport space.

•As Operations Manager my day to day working are with a colleague and ownership with responsibilities that span

Operations across Sales, HR, Build, Creating, Conceptualization, Sourcing, Programming, Implementation,

Compliance, Education, Training, Analysis and overall execution.

From Scratch Hospitality November 2017 – Jan 2020

Operations Assistant (Los Angeles, CA)

•Hotel La Peer: Opening Manager & Hotel Figueroa properties. Concept execution.

Operations: Scheduling, banquet/event execution, floor management.

•From Scratch: PR, Concept, Marketing initiatives over 5 properties, Financial Planning

•Contract consulting engagements for various restaurant groups in the Los Angeles area. Assisted companies

with the opening of restaurants related to construction, permits and staffing, staff education, menu development.

Additionally worked with companies to help improve sales, guest service, staff training and development,

HR compliance & financials.

Thomas Keller Restaurant Group November 2008 – February 2017 Assistant General Manager, Sales Manager (Yountville, CA and Beverly Hills, CA)

•Bouchon Yountville floor manager at Chef Kellers’ flagship 1 Michelin Star restaurant.

•Bouchon Beverly Hills as one of two senior managers worked to get 180 employees in line with all things

Thomas Keller: service standards, manuals, etc. Created brand concept in Bar Bouchon wine bar.

Sole opening manager in opening up Bouchon Bakery in 2011. As AGM serve as operations manager:

12 managers kitchen and dining, executing all outside catering events, maintenance of guest relations.

Sales Manager sales and contracts of up to 1.5 million annually.

Education

University of San Francisco, B.A. Sociology August 1998- June 2001 New School University, Master’s Program December 2003-November 2004

Skills

•Introductory Court of Master Sommeliers Course, Open Table, Aloha, Infogenesis, Micros, Windows, Toast

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