Customer Service Representative

Location:

Salary:

$19.00

Posted:

October 03, 2022

Yvette Hernandez

******.***********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Profile

Looking to further my 15+ years of excellent customer service experiences.

Strengths with account maintenance, problem-solving, troubleshooting, and co-worker support.

Exceptional computer knowledge in programs such as: Microsoft Excel, PowerPoint, Outlook, Word, SAP, Skye, Microsoft Teams.

Display great understanding to the requirements of being an outstanding customer service representative.

September 2019 – current

Customer service, genpact

Answering calls for solar companies.

•Providing customer support for billing including high bills, low bills, and billing error.

•Negotiate payments plans, send customer correspondence, collecting payments. Explaining details of customer contracts.

July 2018 – August 2019

Drug & Alcohol Counselor, Arcadia Healthcare

Meeting with patients to evaluate for treatments plans.

Prepare treatment plan documentation and explain all aspects to patients.

Review and approve progress notes, treatment plans and assessments.

Development treatment plans focused on patient goals.

Helped patients become oriented and accustomed to facility operations.

Educated patients with community resources and supportive networks to assist with their recovery.

June 2017 – December 2017

Customer Service, pacifcorp

•Processed application for new utility services and stop services.

•Provide support to customers for billing including high bill, low bills, and billing errors.

•Negotiating payments plans, create customer correspondences, assisting with power outages.

•Fast and effective at solving all customer inquiries.

EDUCATION

June 2018

Associates of General Studies, Portland Community college

2018

Addiction Studies Certificate, Portland community college