Customer Service Retail Merchandiser
Resume:
Jani Rosario
Surprise, AZ *****
****.*********@*****.***
Responsive professional recognized for delivering unparalleled excellence in customer satisfaction. Diplomatic and upbeat professional experienced in handling multiple channels of customer service, including email, telephone and chat support. Proficient in multiple computer software programs and processes.
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
Trax Retail - Phoenix, AZ
July 2022 to Present
Perform merchandising tasks at various retail locations. Duties include, facing, stocking, and resetting retail displays. Communicating with staff and management at each store. Building retail displays according to planogram and schematic.
DoorDash Delivery Driver
DoorDash - Phoenix, AZ
February 2022 to Present
Delivery driver for area restaurants
Patient Advocate
A.M.P.S. - Phoenix, AZ
November 2021 to Present
Represent patient members in all aspects of balance disputes with medical providers and billing associates.
Tier 1 Claim Owner
Farmers Insurance Group - Phoenix, AZ
January 2020 to August 2021
Evaluated insurance policies and analyzed damages to determine coverage. Conducted comprehensive interviews of insured customers, witnesses, and claimants to gather facts and information.
Documented all investigation activity and presented reports to management. Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims. Investigated and assessed damage to property and reviewed property damage estimates. Organized, planned, and documented materials for Auto claims. General Manager
Cafe Rio - Peoria, AZ
April 2015 to January 2020
Orchestrated positive customer experiences by overseeing every area of operations. Verified accurate records and sufficient supplies by conducting Daly inventories of food, beverages, glassware and other materials.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees. Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Led and directed team members on effective methods, operations and procedures. Server/Trainer
Elephant Bar Restaurant - Peoria, AZ
April 2003 to April 2016
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Worked with POS system to place orders, manage bills and handle complimentary items. Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Directed field training to enhance participants' skills. Communicated all learning and performance objectives, schedules and training assessments to upper management.
Education
High School Diploma
Moon Valley High School - Phoenix, AZ
May 1995 to May 1995
General Studies
Glendale Community College - Glendale, AZ
Skills
• Computer operation
• Computer skills
• Administrative experience
• Microsoft Office
• Phone etiquette
• Live chat
• Serving
• Maintenance
• Customer service
• Software troubleshooting
• Organizational skills
• POS
• Procurement
• Cash handling
• Communication skills
• Cashiering
• Food preparation
• Leadership
• Management
• Sales
• Planograms
• Merchandising
Certifications and Licenses
Driver's License
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