Executive Assistant Management Specialist

VENTINA LITTLEPAGE

**** ********** *****

FORT WASHINGTON, MARYLAND 20744

EMAIL - ***********@***.***

C - 202-***-****

SUMMARY

Ms. Littlepage has 33 years of experience in the Information Technology and Intelligence Community. Specific focus has been on Configuration/Asset/Change and Project Management; Logistics Analyst, System Analysis, Situational Awareness Officer, Senior Systems Management, Project Support, and System Integrator; supporting various projects and review boards. Ms. Littlepage has strong supervisory and facilitation skills; excellent written and verbal communication skills; the ability to manage multiple tasks; a creative and independent worker ; the ability to effectively manage conflict and pressure. Ms. Littlepage has an ITILv3 Foundation Certification and Active TS/SCI/FULL SCOPE POLY.

ACTIVE - TS/SCI/FULL SCOPEI POLY (Updated April, 2013)

CERTIFICATION - ITILv3 Foundation (March 2013)

Operating Systems: Windows OS Platforms.

Additional: Microsoft Office Suite, HyperSnap, Glide, Microsoft Access, Microsoft Project, Visio, BMC Remedy, SRS Remedy, EMST, SharePoint, JIRA, and IBM Compatibles.

PROFESSIONAL EXPERIENCE

07/2016 – Present – TASC/Engility – Project/Mission Planner – Responsible for coordinating projects/missions

within a certain timeframe from cradle to grave which include the following activities below:

Define the designated resources to support the missions

Develop project documentation, PowerPoint briefings, and consenting official memorandum to brief appropriate boards and personnel for approval

Assist Tech Lead with developing, coordinating, and updating project schedules

Submit security access requests for required personnel to ensure the level of security accesses required to support the missions are approved

Providing 24x7 Ops Lead Support to the field and mission

DTO Responsibilities

Develop weekly O&M briefings and reports

Unmark classified documentation to send to the field team

Participate in lessons learned TEMs

Develop PMO status briefings

Receive/Process Field deliverables

Facilitate and participate in weekly staff and planning meetings

Prepare NDAs and Security Memorandum

Coordinate VTC’s between Customers and Stakeholders

11/2014-03/2016 – Full Suite Solutions – Senior, Configuration Manager - Responsible for creating an environment where all IT Services, CI’s, Dependencies, Components, and Documentation are accurate, consistent, and under control, throughout the life cycle of a server and project. Below are Examples of how I achieve the above:

Revised and Managed a Configuration Management Plan outlining the roles, responsibilities, scope, system overview, processes, documentation, reference guides, etc.

Revised and Managed a Configuration Management Process which entails creating a baseline of the current IT Infrastructure consisting of System, Environment, Server Name, Location, OS Versions, IP Addresses, Memory, CPU numbers, and Memory. A must before implementing changes in case of rollbacks, disaster recovery, etc.

Defined Configuration Items, Dependencies, and Components and entered into the CMDB

Managed version control of configuration items relating to the Infrastructure

Update and Monitor Deliverables, Deployments, and Documentation to the dev, test, staging, and production environments.

Captured and defined requirements for engineers and developers

Monitored Organization PlatForm Lifecycle Roadmaps for Windows OS Systems, HW/SW, Middleware,

IC Gov Cloud, and DataBases to ensure Compliancy.

Adhered to CM Ad Hoc Request regarding Infrastructure

Managed and Tracked SW license expiration/renewal dates

Trained Personnel on the CM Processes and Procedures

Conducted Functional and Physical Audits

Updated/Managed SOP’s for compliance

Participated in ESMT Pilot Training and Testing

Participated in the Configuration Data Management Working Groups, ESMT Transition, ESMT Change and Release Management, Project Review, Operations Review, Change Management, and Configuration Control Boards.

Clarified in writing and Prioritize Customers Requirements

Reviewed the Infrastructure Bill and provide feedback to the Program Manager and Front office on discrepancies to be rectified.

Provided Monthly/Annual Cost for Servers upon request

Produced Monthly Metrics for server recaps, decoms, and upgrades of the Infrastructure

05/2014-07/2014 - NOVA Incorporation - Lead, Configuration Manager (Temp Position)

Conducted an "AS IS" Assessment of the CIO Defense Information Systems Agency (DISA) Configuration Management/Change Management Environment with the assistance of ITIL Experts and a CM team of 5 under my supervision. Upon completion of the Assessment, will be responsible for bringing CIO DISA Configuration Management/Change Management in compliant with ITIL principles and 20000-1.2011 ISO.

01/2012 – 02/2014 – Tenacity Solutions Incorporated and 01/2012 – 07/2012 – General Dynamics Information Technology – Lead Configuration Manager – Responsible for establishing and maintaining a systems engineering process to monitor and maintain for the IT Infrastructure, physical/functional attributes, CI’s, dependencies, and documentation throughout the lifecycle of the product. Below are activities used to achieve the above:

Created a baseline to monitor and maintain the IT Infrastructure and documentation for various classified customers

Developed and Implemented configuration management plans, processes and procedures

Tracked and managed Engineering Change Requests (ECPs)

Developed/managed a configuration/asset library using sharepoint and subversion for CM documentation

Facilitated weekly configuration control boards and technical exchange meetings

Conducted annual audits of IT Infrastructure and Assets

Supervised junior level CM personnel

Triaged, researched, coordinated, and provided feedback on Operational Scheduling Panel issues referencing, deployments, upgrades, shut downs, patching, and emergency fixes

Attended weekly OSP meetings

Supervised and provided training to 6 individuals on the Operational Compliance Triage Team

04/2005-11/2011 - Duer Advanced Technology Aerospace (DATA) – Sr. Configuration Analyst/System/Project Integrator:

Developed, managed and updated CM Plans

Performed Audits of CM Assets and Infrastructure

Distributed and managed SW/HW Licenses

Ensured CM Processes and Procedures were adhered to across the organization

Collected, documented, updated, and managed CM Requirements

Coordinated and baselined changes to IT Infrastructure

Assisted Project Managers with CM Requirements by developing a Project Schedule to keep track of milestones, activities, and deliverables throughout the project life cycle

Developed/managed a CM Library

Facilitated various Control Board Meetings

Prepared agendas; captured action items/ lessons learned

Managed a CM Database

Acting/Branch Chief and attended Staff/VIP Meetings

Supervised a 24 hour shift for the Networks Operational Center (NOC), which consisted of 8 employees per shift

Provided Tier 1/Helpdesk Support tracking and assigning help desk tickets from open to close, resetting passwords, and solving computer issues.

01/2004 - 04/2005 – Raytheon - Senior Configuration Analyst

Maintained configuration control on software/hardware, licenses, and documentation

Baselined IT Infrastructure, CI’s and Documentation

Assigned version control to configuration assets and documentation

Managed and updated documentation reflecting software versions

Reviewed and updated CM policies and procedures

Participated in joint management and technical reviews

Coordinated and facilitated Configuration Control Board meetings

05/2003 – 12/2003 - SAIC - Configuration Management Specialist

Coordinated all CM tasks and status of Request for Change (RFCs), Discrepancy Reports (DRs), Build Reports (BR)s and Engineering Change Proposals (ECPs)

Provided status accounting and metrics reports on IT Infrastructure

Prepared the Engineering Review Board (ERB) agenda and minutes; tracked action items

Develop and managed a CM directory on the shared drive to include archival history documentation and configuration control items.

08/1999 – 05/2003 – Lockheed Martin/Configuration Analyst

Developed, managed and updated CM Plans

Performed Audits of Assets and Infrastructure

Distributed and managed SW/HW Licenses

Ensured CM Processes and Procedures were adhered to across the organization

Collected, documented, updated, and managed CM Requirements, System Design reviews, Engineering Change Requests (ECR), and CM Baselines

Developed Project Schedules to keep track of milestones, activities, and deliverables

Managed a CM library and facilitated various Control Board Meetings

Conducted security briefings/debriefings

Provided security administrative duties consisting of document control, passing clearances, coordinating polygraphs and visit requests

Destruction of classified documents and tapes

Hand wrapped classified packages to be carried or shipped to multiple sites

Loading maps on line and translating Russian documents to English

Worked directly in a 24hr environment with Intelligence Analyst providing researched topics of interest as required by the customer

01/1999 – 07/1999 – SAIC - Review Board Coordinator

Coordinated and identified the support staff for the Critical Review Board (CRB), Executive Steering Committee (ESC) and other boards as specified

Scheduled meetings; developed agendas; recorded minutes

prepared briefings and maintained an action item database

04/1985- 12/1998 –TRW - Lead Executive Assistant/Office Manager - Duties consisted of providing administrative support and coordinating project wide staff meetings, business reviews, strategy sessions, brown bags, travel arrangements, sorting mail, answering phones and other duties assigned.

06/1980 - 03/1985 – Defense Intelligence Agency (DIA) – Word Processor Operator - Responsible for generating statistical reports; proofreading, editing, xeroxing and filing; training new clerical personnel and filling in as the Supervisor.

Education and Training: High School Diploma, Introduction to Configuration Management, Software Configuration Management, Serena Conference, Asset Management, Introduction to AutoCAD, Administrative, Technical writing and Editing, and ESMT Training.

Awards:

Numerous Letters of Appreciations and Bonuses

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