Office Manager Secretary

TERESA CALHOUN SMITH

PERSONAL PROFILE

Seasoned Office Manager with 34+ years of

professional office experience. Poised in working

effectively with cross-functioning teams.

SPECIALIZATIONS

• Invoicing, billing, and accounts payable and

receivables using OuickBooks

• Data collection and management using Microsoft

Suite

• Implementing comprehensive case management,

advanced document management, and faster billing

using CLIO

• Maintaining calendars and schedules to include a growing and diverse client base

CORE SKILLS

• Communication and Presentation Skills

• Time Management and Organization Skills

• Critical Thinking Skills

CONTACT DETAILS:

Phone: 270-***-****

Email: *********@*****.***

Cadiz, Ky

REFERENCES

• Dennis Fentress, Attorney-at-Law, 270-***-****

• Deborah Stovall, APRN, Caldwell Medical Associates,

270-***-****

CAREER HISTORY

OFFICE MANAGER/ PAYROLL CLERK/SECRETARY

Francis & Craig Disability Feb. 1988 - Current

• Handled a higher than average call volume with exceptional and effective telephone communication skills that resulted in loyal customer relations, and retained and returning clients

• Mastered Microsoft Suite by managing client records in detail, resulting in more effective and timely case management availability for associates.

• Obtained new clients, secured returning clients, and interviewed each incoming client to obtain vital case information to better serve the client, and make the most of each associate's schedule and time.

• Administered and managed payroll, employee benefits, and time-off for a team of 7 using a comprehensive OuickBooks database.

• Saved company an average of 15% per year on paper and toner supplies by implementing and mastering CLIO software and automating all office operations to digitize and systemize business processes.

• Maintained daily calendars for 7 full-time associates, set daily appointments for an average of 35 clients per month, and planned quarterly office events to boost and maintain office morale.

• Sorted, managed, and directed all incoming and outgoing postal correspondence.

• Team lead all administrative projects, all day-to-day operations, and handled all incoming and outgoing business interactions regarding payment schedules, record tracking, and all data communications.

• Trained and familiarized all interns and incoming office staff to the expected level of production and service.

ACADEMIC HISTORY

UK HOPKINSVILLE COMMUNITY COLLEGE I HOPKINSVILLE,

KENTUCKY 42240

Associate of Applied Science in Secretarial Studies And Office Administration, December 1985

• Dean's List Honoree S84; F84; S85; F85

• Certified Professional Secretary Recipient

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