Customer Service Front Desk

Bobbi Morgan P: 909-***-****

E: ******.******@*****.***

Skills: Customer Service, Receptionist, Team Leader, Google Apps (Slides, Docs, Sheets), Microsoft (Word, PowerPoint, Excel), La Quinta guest relations

Education

May 2021

Chaffey College, Rancho Cucamonga, CA - Associates of Arts

May 2020

Alta Loma High School, Rancho Cucamonga - General Education

Work Experience

March 2022 – Current

Chick-fil-A, New York, NY - Customer Service Front of House Team Member

●Work as a full-time Customer Service Front of House Team Member in a high-volume, fast-paced restaurant.

●Greet and serve guests entering the restaurant promptly and professionally.

●Process guests' orders promptly and professionally.

●Handle currency and credit card transactions quickly and accurately.

●Check and pack orders with 100% accuracy.

●Maintain workstations following health department guidelines and company policies.

●Restock stations with supplies to continue quick and effective service.

●Receive perfect scores on all customer satisfaction surveys.

September 2021 - December 2021

Macy’s Rancho Cucamonga - Receiving Fulfillment Associate

●Worked as a full-time Receiving Fulfillment Associate in a high-volume and fast-paced retail company.

●Processed orders and prepared shipments, including loading trucks with products for delivery to customers.

●Ensured that all orders were packaged correctly with 100% accuracy.

●Maintained knowledge of all products in the warehouse and assisted management with inventory control.

●Assisted with receiving new merchandise into the warehouse as well as maintained a clean work environment at all times.

February 2020 - April 2021

Big Lots, Ontario, CA - Customer Service Cashier

●Worked as a full-time Customer Service Cashier in a high-volume retail company.

●Greeted and served customers entering the store promptly and professionally.

●Processed customers' transactions.

●Handled currency and credit card transactions quickly and accurately.

●Answered customers' questions and processed returns.

●Answered product questions with up-to-date knowledge of sales and store promotions.

●Maintained a clean and safe environment for staff and customers

June 2016 - June 2018

Clear Essence Cosmetics USA, Inc., Fontana, CA - Front Desk Receptionist

●Worked as a part-time Front Desk Receptionist at a cosmetic distribution company.

●Greeted and welcomed visitors and guests.

●Directed and announced visitors and guests to the appropriate departments.

●Answered and screened calls professionally and routed calls to the appropriate departments.

●Assisted with administrative tasks, including receiving and sorting daily mail, filing, photocopying,, updating calendars, and scheduling meetings.

●Ordered and restocked office supplies as needed.

●Maintained a clean and safe environment.

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