Patient Representative Data Entry

Angelique Robinson

•773-***-**** • *****************@***.***

SUMMARY OF QUALIFICATIONS

I possess over 14 years of successful customer service and administrative experience in retail in the medical field. I am pursuing a full-time position within the medical field applying attention to detail and exceptional interpersonal skills as well as the ability to accurately enter and maintain account information. I am very dependable, a self-starter, and a team player.

EXPERIENCE

Midwest Orthopedics at Rush January 2014 to Present

Patient Representative

Oak Park, IL

Patient Representative Durable Medical Equipment Store (DME) at Midwest Orthopedics at Rush Scheduled new, follow up, referral appointments and patient education for DME patients.

Checked patients in and out for appointments, retrieved files for physicians and escorted patients to exam rooms.

Create encounters in the system for each patient receiving any DME equipment. Compiled, maintained, and updated patient records according to HIPAA regulations.

Confirmed patient insurance billing information for DME benefits.

Pre-certify medical equipment over $500 including Bone Growth Stim Work. Processed and accepted payments for billing and monies for post-visit payments.

Performed other clerical services as needed for office operations including fax and scan document. Answered busy telephone lines and ensured timely and effective information to patients.

Trained new incoming employee.

Vital Products June 2008 to June 2013

Certified Medical Necessity (CMN)

Chicago, IL

Created CMN prescriptions.

Obtained prior approvals for all medical equipment.

Communicated with physicians to get necessary prescriptions and signatures. Verified physician information for CMN.

Maintained busy telephone lines handling incoming phones. Accurate database management/Data Entry.

Assisted and interacted coordinating meetings with physicians and patients. Processed outgoing mail.

Ensured deadlines met for physician's scripts.

Scheduled sales representatives to go to field to obtain necessary signatures.

For Eyes Optical September 2005 to June 2008

Optometric Assistant/Office Manager

Chicago, IL

Maintained appointment book for doctor.

Administered prescreening procedures with patients/field eye exams. Database management/Data Entry.

Answered phones and scheduled eye appointments. Maintained and updated customers personal files. Processed cash transactions for copay.

Ordered supplies and maintain inventory. Performed nightly balancing and reconciliations. Trained new incoming employee.

Telemarketing Scheduled staff

EDUCATION

George Westinghouse College Prep, Chicago, IL

Diploma Cosmetology GPA: 3.75 1999

Harold Washington College, Chicago, IL

Business Administration 2002

SKILLS

Microsoft Word

RIS Database System Office Mate

NextGen and Athena (5 years) Insurance Verification Medical Billing

Medical Scheduling ICD-10

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