Customer Service General Manager
Resume:
Tracey Harris
Dallas, GA
Profile
A restaurant professional that is seeking an opportunity with a growth- oriented organization focused on people and great customer service with a tremendous food platform.
Skills
Budgeting Business Development Mentoring
Payroll Training & Development Profit & Loss
Culinary Experience Menu Planning AutoCAD
Work Experience
GM
Cedarcrest Grill - Atlanta
Dec.2020 to present
*Responsible for all ordering,receiving
* Responsible for hiring and staffing and training.
* Responsible for scheduling and labor performance
AGM/Culinary Manager
Bonefish Grill - Atlanta June 2019 to Present
Responsible for all ordering and receiving of product
Led my team in conducting food inventory and creating action plans to resolve issues weekly
Responsible for the full cycle of interviews/hiring/training BOH employees and insuring follow-up on opportunity areas
Create schedules for staff that reflect proper coverage on high volume days and times
Create action plans weekly that address any food cost opportunities
GM/FOH
Landry's Inc. - Atlanta, GA
August 2018 to June 2019
Responsible for staffing and training and subsequent team development follow-up
Oversight of LBW orders and inventory, analysis of weekly costs and relative action steps
Full P&L responsibility and led team on collaborative efforts to address issues and concerns
General Manager, Assistant General Manager
Tropical Smoothie Cafe - Atlanta, GA
December 2014 to August 2018
Responsible for hiring and training all employees and their subsequent development
Led team in weekly inventory process and taking appropriate action on areas of concern
Created weekly schedules two weeks in advance for the team and focused on having proper staffing for peak volume periods
Oversaw the daily maintenance of the store and maintained cleanliness and safety guidelines
Full P&L responsibility and created plans to address areas of concern
Responsible for leading Manager-in-Training activities
General Manager
Steak n Shake - Atlanta, GA
December 2010 to January 2015
Responsible for all in-store hiring and training and daily follow-up on new employee progress
Organized and weekly review of Trainer development
Created a store environment where we raised audit score to 95 from an 85 which earned us the #1 ranking in a 125 -store region
Sore average weekly sales were $65,000 and I was responsible for a staff of 88
MIT scores were highest in the Region on midterm and final
GM
Folks Southern Kitchen - Atlanta, GA
July 2006 to December 2010
Implemented systems and routines that successfully helped lower food cost to budget
Increased staffing levels up and kept a low turnover per cent.
Managed to improve store results from #12 of 16 stores to #4 in the company.
Implemented new safety and daily cleanliness guidelines.
Successfully opened the first drive thru in the company.
Opened a new store and had the highest sales record for that store.
Education
Associate in Architecture
Armstrong Atlantic State University - Atlanta, GA
Atlanta College of Art &Design - Atlanta, GA
Certifications and Licenses
ServSafe Manager
May 2016 to May 2021
ServSafe Alcohol
September 2018 to October 2020
Contact this candidate