SHEILA SIZEMORE
***** *** *** * *****, KY ***** ·
Cell: 606-***-****
Home : 606-***-****
Email: ******************@*****.***
SUMMARY
Excellent customer service skills.
Computer literate, able to navigate many open screens, troubleshoot PC’s MAC’s I-Phones and androids.
Met and exceeded metrics on quantity and quality daily.
Excellent work ethic, follow company guidelines on absenteeism, and confidentiality. EDUCATION
Jackson County High School-High School Diploma/ GED. PROFESSIONAL EXPERTISE
Billing/ phone support. Concentrix
Jan 2022- present
● Took high volume of calls, from U.S. and Canada.
● Provided great quality customer service.
● Multitasking, navigating many screens and serval windows, data entry, and reading from script.
● Managed 50+ calls a day.
● Typing 60+ WPM
● Maintained average handle time with calls.
● Verified customer information.
● Trouble shooting customers issues, assisting customers with resetting passwords and updating payment methods.
● High level of confidentiality.
Sales/chat support. Concentrix
WFH
May 2021- Dec 2021
● Took up to three chats at once from across the USA and Canada.
● Provided sales chat support, along with problem solving with technical issues with a positive attitude.
● Managed 30+ chats per day
● Courteous
● Time management skills
● Worked with company systems, such as live support and diligently completed all assignments.
● Internet research
● Customer service assessment
● Active listening skills
● Professional and friendly
● Researched, calmed and rapidly resolved client conflicts to prevent loss of sale.
● Live chat software: Prism
● WPM:60+
Customer Service Rep. Senture London, KY
Oct 2020-May 2021
● Answered high volumes of inbound calls across the USA in a fast paced call center
● Provide prompt customer support with quality
● Skilled in multi-tasking, answering calls, navigating several open windows, data entry, and reading from script
● Managed 50+ calls per day
● Typing 60 WPM
● Maintained average handle time within performance standards
● Worked multiple applications and programs in order to research, validate and provide necessary customer support
● High level of confidentiality about caller’s medical information
● Helped sign clients up for medical insurance as well as making sure their coverage was active and the right plan
● Verified information and entered data into the program
● Managed multiple screens simultaneously
CNA Landmark of Laurel Creek Manchester, KY
2013-2020
● Answer incoming calls at nurse’s station
● Handle all phone and answering system after receptionist shift ends
● Input all patient information in database
● Answer any questions visitors or families have regarding services
● Assist patients with daily activities
● Document patient’s daily activities
● Place outbound calls when necessary
● Organize and file all paperwork
● Assist co-workers when necessary
● Stay up to date with all new trainings and certifications CNA Patty A Clay Richmond, KY
2006-2012
● Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given
● Provided telephone support on 12-Line system, relaying information to appropriate personnel
● Maintained inventory of patient chargeable and non-chargeable supplies for the unit
● Trained new hires for coordinated care which aligns with agency policies
● Completed physical, psychological, emotional and environmental reviews of assigned clients
● Communicated care plan with residents and family of residents References
Available upon request