SHEILA SIZEMORE

***** *** *** * *****, KY ***** ·

Cell: 606-***-****

Home : 606-***-****

Email: adsui3@r.postjobfree.com

SUMMARY

Excellent customer service skills.

Computer literate, able to navigate many open screens, troubleshoot PC’s MAC’s I-Phones and androids.

Met and exceeded metrics on quantity and quality daily.

Excellent work ethic, follow company guidelines on absenteeism, and confidentiality. EDUCATION

Jackson County High School-High School Diploma/ GED. PROFESSIONAL EXPERTISE

Billing/ phone support. Concentrix

Jan 2022- present

● Took high volume of calls, from U.S. and Canada.

● Provided great quality customer service.

● Multitasking, navigating many screens and serval windows, data entry, and reading from script.

● Managed 50+ calls a day.

● Typing 60+ WPM

● Maintained average handle time with calls.

● Verified customer information.

● Trouble shooting customers issues, assisting customers with resetting passwords and updating payment methods.

● High level of confidentiality.

Sales/chat support. Concentrix

WFH

May 2021- Dec 2021

● Took up to three chats at once from across the USA and Canada.

● Provided sales chat support, along with problem solving with technical issues with a positive attitude.

● Managed 30+ chats per day

● Courteous

● Time management skills

● Worked with company systems, such as live support and diligently completed all assignments.

● Internet research

● Customer service assessment

● Active listening skills

● Professional and friendly

● Researched, calmed and rapidly resolved client conflicts to prevent loss of sale.

● Live chat software: Prism

● WPM:60+

Customer Service Rep. Senture London, KY

Oct 2020-May 2021

● Answered high volumes of inbound calls across the USA in a fast paced call center

● Provide prompt customer support with quality

● Skilled in multi-tasking, answering calls, navigating several open windows, data entry, and reading from script

● Managed 50+ calls per day

● Typing 60 WPM

● Maintained average handle time within performance standards

● Worked multiple applications and programs in order to research, validate and provide necessary customer support

● High level of confidentiality about caller’s medical information

● Helped sign clients up for medical insurance as well as making sure their coverage was active and the right plan

● Verified information and entered data into the program

● Managed multiple screens simultaneously

CNA Landmark of Laurel Creek Manchester, KY

2013-2020

● Answer incoming calls at nurse’s station

● Handle all phone and answering system after receptionist shift ends

● Input all patient information in database

● Answer any questions visitors or families have regarding services

● Assist patients with daily activities

● Document patient’s daily activities

● Place outbound calls when necessary

● Organize and file all paperwork

● Assist co-workers when necessary

● Stay up to date with all new trainings and certifications CNA Patty A Clay Richmond, KY

2006-2012

● Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given

● Provided telephone support on 12-Line system, relaying information to appropriate personnel

● Maintained inventory of patient chargeable and non-chargeable supplies for the unit

● Trained new hires for coordinated care which aligns with agency policies

● Completed physical, psychological, emotional and environmental reviews of assigned clients

● Communicated care plan with residents and family of residents References

Available upon request

Contact this candidate