Customer Service Dental Assistant

Tanglyn D. Bolton

*** ********* **** ***********@*****.***

Cantonment, Florida 850-***-****

32533

SUMMARY

I am an accomplished professional with over 15 years of experience in the United States Navy, and an additional 6 years with the Department of Veterans Affairs. I’ve provided ATE support to end

users throughout my professional career endorsing me to a vital asset status to any entity. I have an extensive background in the healthcare industry to include being an intricate part of the Rocky Mountain VA Regional Construction Management Team. There, I collaborated with Senior Executives and Project Leaders on the workflow and functionality of the office and practical ways of over a Billion-dollar project. I am well versed in providing elbow support for physicians, nurses and entire staff workflow at prestigious hospital and clinical networks in the country, with a strong focus in Outpatient and Inpatient Ambulatory.

As a Consultant, I am an experienced EMR Specialist in multiple phases and full-cycle supporting Cerner, Meditech, Allscripts and Clinicals EMR, CPOE, and Siemens Medication Administration Check (MAK) implementation including: Elbow-to-Elbow, Go-Live Support, Power Chart, Documenting, Order, Order Sets, Depart Process, ClinDoc and Workflow Analysis. I am a team player and understand the importance of hard work and knowledge base. I can deal with stressful situations while remaining focused on solving problems for the client.

I am a seasoned professional with more than twenty years of sales experience, customer relationship building and an excellent communicator with strong interpersonal skills.

EXPERIENCE

Work Experience

ALKU Group

Cerner P11 Training; Consultant Training

April 2022-May 2022

Kansas City, MO

I attended one (1) week of training for Ambulatory/ Dental modules. I was not able to complete the training due to COVID.

Rite of Passage; Supervised Release Tracker

Oct 2019-Nov 2021

Defuniak Springs, Florida

As a Supervised Release Tracker, I was responsible for monitoring and maintaining contact with youth in the supervised release continuum, communicating with stakeholders and working with program officials. I maintained the appropriate level of weekly youth contacts, via phone, video calls, and face-to-face contacts. I responded to electronic monitoring notifications in accordance with established timelines. I prepared for and participated in meetings and court hearings, established, and maintained a working relationship with probation, social services, public defenders, the judiciary, juvenile court, school, etc. I coordinated documents and planned with the regional manager or designee and ensured all documents were filed, and in a timely manner.

Department of Veterans Affairs; Social Work Associate/ Program Support Aug 2013- June 2019

Aurora, CO

As a Social Work Associate and a part of the Housing Stabilization Team, I work with the Community Housing Program’s Enhanced HUD/VASH Team and Community Resource and Referral Center. I also work with Veterans and their families who are homeless or at risk for being homeless. I work under and with licensed Social Workers in the Community Housing Program, as a Mental Health Coordinator Professional and a part of a multi-disciplinary team in providing comprehensive case management, performing duties to include but are not limited to: Scheduling, coordinating, and facilitating housing opportunities for HUD VASH participant. Within this duty I maintain good public relations with landlords and developers in the community; attend briefing sessions with program participants; interviews participants to determine eligibility; follows up with participants; presents vouchers to landlords and negotiates various aspects of leasing such as security deposits, utility bills and monthly lease amounts; takes veterans to see units and report the outcome of these visits; assist participants with housing related issues that include obtaining/fulfilling lease requirements, set up budgeting, housekeeping, health, safety/security concerns, contacted the landlord regarding repairs; assisted, guided and referred participants to other resources.

Cerner Consultant

New Britain, CT

June 2012 –Aug 2012

Provided support as a super user to Nurses and Physicians.

Supported CPOE, Power chart, MPage, Message Center, Medication Reconciliation, Power Note, and Admission/Discharge

Cerner Consultant

Jacksonville, FL Florida

Mar 2012 –May 2012

Provided support for Power chart, Power plans, Power Notes, CPOE, Medication Reconciliation, Message Center, MPage I-view, and Admission and Discharge of patients

Provided elbow to elbow support to clinicians and physicians in Mother/Baby and Labor and Delivery/Ambulatory

Assistance On Call Traveling Dental Assistance

Sept 2009- Jan 2003

Lakewood, CO

As a Traveling Dental Assistant, I worked in over 35 different dentist offices-from General to Oral Surgery, providing excellent support. I supported these offices, focusing on the functionality and the workflow of the office, helping to provide quality dental care and excellent customer service to their patients; always focusing on the overall goal to provide excellent patient care and customer service. I always complied within the satisfaction of the office’s production goal, while performing within the office policies, procedure, and safety. I managed the front office, filed records, and helped trained new hires.

Pacific Dental Services EDDA Sept 2008- May 2009

Sheridan, CO

As an EDDA, I assisted the office with scheduling, answered multi-phone line, assisted dentist with various dental treatment. I received training in Cerec dentistry, operated digital x-rays, trained five (5) interns, and helped train new assistants. I also assisted skills; I worked independently with little to no supervision.

Fanasy Deming Periodontics Office Manager/ Surgical Assistant

Aug 2006- May 2007

Madison, MS

As the Office Manager and Surgical Assistant, I managed the office, processed insurance claims, scheduled, and cancelled patients’ appointment. Carefully planned and coordinated patient’s treatments, ordered, and maintain supplies, assisted in various periodontal procedures, performed pre- and post-op surgical care for the patients, carefully monitored IV sedated patients, recorded vital signs, medical history, and treatment in digital charts, and discharged patients with clear post-op care and follow-up appointment.

US Navy Medical/ Dental Technician

1993-2003/ Navy Reserves 1999- 2012

During my military career, I had the opportunity to work in various states and within various dental and medical facilities. During my active duty, I assisted dental officers with various dental cares for military members. I managed the radiology department while keeping up with the military regulations in operational and management procedures. Within the dental facility, I managed the front office, processed records, schedule patients’ appointments, and performed routine maintenance on dental equipment, while doing so; I kept a detailed log of daily activities within the facility. I communicated verbal and written to the officers the patients’ needs; as well as translated the procedures to the patient in a simpler version, now known as KISS.

EDUCATION

High School Diploma, 1987

Columbia College, Denver, CO

Bachelor of Arts – Human Services 2013

Contact this candidate