Data Entry Customer Service

Ashley Ortiz

Address:**** ****** **. *.* Albuquerque, NM 87109

Phone: 505-***-****

Emails:*******@*****.*** or ******.*****@*********.***

Objective

I am a self-motivated, ambitious, out going, and hard working person with a desire for knowledge, who is seeking a new challenging and exciting position. Over the years I have aquired and sharpened many skills, some of them include: problem solving, multitasking, efficency, and prioritizing in a fast paced or stressful environment. These skills have been necessary especially in my current position as a lead medical lab scientist.

In recent years I have been faced with many obsticles, both personally and professionally, in which I have tried reflect on each situation and turn each obsticle into a leaning opportunity to reach my true potential. I do enjoy motivating and collaborating with others and believe a company can achieve great things when it’s employees are allowed to do so. I have built a solid foundation in the lab both in a specialized section and being a generalist for several years and believe I am a well rounded tech and ability to be a great leader in the future.

Professional Experience

Sartorius Bioanalytical Instruments

March 2022-Present

QA technologist

Supervisor: Constance Dorian

Perform incoming inspection for manufacturing parts and pieces

Releasing,moving, and inventory management, inspection plan setup in SAP

Testing incoming flow cytometers to set specifications and troubleshooting as needed (laser alignment ect)

Initiate, investigate, follow up, conduct meetings, and closing the following processes: non conformances, deviations, corrective action plans,change control

Enter and keep track of training records

Initiate and track calibrations of lab equipment

Test reagents/kits/bulk reagents for customer release and ensure they pass using a 96 well plate inculding cell cultures to test on flow cytometer instrumentation (iQue 3)

Final inspections for instruments for shipping to customer

Assist and conduct internal and external customer inspections

Prepare and participate in ISO certification inspection

Update SOP’s as needed

VA Hospital

Feb 29 2021-March 2022

Medical Lab Scientist (chemistry)

Supervisor: Mark Solano

Perform QC, calibration, daily/weekly/monthly maintenance on multiple Vitros analyzers as well as Sebia A1c insturmentation and osmol instrument.

Analyze specimens, data, and testing reults, call criticals and redraws as needed to clinicals and medial staff.

Prepare reagents, calibrators, speimens for testing

Accesion, receive, aliquot patient samples in the lab as needed

Tricore Refrence Laboratories- Lovelace Women’s Hospital

Feb 5 2017-Feb 29 2021

Lead Medical Laboratory Scientist

Supervisor: Megan Mortensen

Responsibilities

·Serving as a generalist in all of the areas in this lab (including chemistry, hematology, urinalysis, coagulation, manual testing, and blood bank), Liat molecular testing which included running QC (and troubleshooting) and patients

·Perform root cause analysis to improve quality and laboratory processes including procedural changes

·Performing internal lab audits within the lab and with hospital staff as well

·Teach, guide, and advise techs, students, or CLA’s to make educated decisions with patient testing or machine troubleshooting as well as complex and difficult testing especially in hematology that requires special knowledge

·Strive to improve efficiency as well as quality by process improvement and implementation of new workflow ideas.

·Apply knowledge from policys and procedures from reulatory/accrediting agencies while assuring complience in daily workflow

·Asses, organize/set up ordering system, and order inventory items for the Women’s lab

·Key operator of staining ( including Wright stain by Hematek and manual techniques as well as gram staining) being the key operator I reviewed patient results as well as monthly QC and issues in the department as well as writing up incident tracking forms. Reviewing/monitoring for clerical errors and completeness. When needed taking appropriate corrective actions when there are errors detected in any form.

·Key operator of hematology which included preparing monthly section summary’s, addressing complex issues with Sysmex and Siemens analyzers.Modifying existing procedures. Performing calibrations. Performing annual and 6 month duties/correlations,liniarities,ect. Manage QC in Insight. Perform instrument to instrument. Writing corrective reports as necessary.

·Key operator of chemistry including reviewing QC data, mean changes, entering new lots, submit and evaluate peer data for chemistry monthly qc into Biorad unity. Write up monthly roll up summary. Perform AMR’s.

·Participate in CAP inspections and perform internal audits within the hospital as well as comapy wide

·Attend and participate in monthly workgroups for hematology and infectious disease

·Assisting in making, monitoring, evaluating,and documenting technical competencies for lab personnel

·Making schedules for the techs

·Reviewing monthly documentation and various forms

·Doing interface (Epic beaker) testing

·Review and give input in procedures, job aids, forms

·Participate in lab management calls between all Lovelace sites

·Participate in daily morning hospital huddles between department lead personnel within the hospital

·Primary validator for the new laboratory hospital system for the Lovelace Women’s lab (Epic beaker) which includes dry and wet testing. This required me to work closely with the hospitals IT department for an extended amount of time.

·Take on call for off shifts when needed and work modified shifts as needed

·Record and edit employee time cards and attendance tracking

·Edit time cards in Kronos, enter variances, and approve timecards

·Work independently as well as with muliple teams to complete tasks. Which has also included guidence from pathologists as well as other lab leadership and peers.

Tricore Refrence Laboratories- Kaseman Hospital

November 7 2010-March 2017

Medical Scientist II

Supervisor: Julie DeMarco

Responsibilities

·Run and analyze QC at least every 8 hours in most of the areas of the lab

·Serving as a generalist when needed in all of the areas in this lab (including chemistry, hematology, urinalysis, coagulation, manual testing, and blood bank)

·Also helped front end staff answer phones, or receive specimens when needed

·Analyzing, troubleshooting, and reporting values to the hospital and oncology doctors and nurses

·Answered doctors, nurses, clients, and coworkers questions and calls

·Perform internal lab audits and hospital audits with nursing staff

·Assisting in making competencies

·Key operator of hematology department (included in validating and implementation of the machine, trainer, going to monthly meetings, calibration, reviewing monthly QC and maintenance, creating monthly quality reports, creating quizzes, ect). Performed complete validation and brought up synovial fluids on the hematology instrument. Was included on initial validation of the XN’s and building rules in WAM and testing. Put together monthly roll-up section summary’s for the supervisor. Keep a look out for trends. Also inventory management.

·Key operator of gram stains, manual tests, and urinalysis which includes QC review and making monthly reports

·Assist in CAP inspections

·I have also done a study in 2016 for Sysmex to compare a new hematology analyzer to our current hematology analyzer and another version of another older analyzer (XN550 XN 10, XS),. This includes acquiring samples, preparing them, analyzing them on all 3 analyzers, gather the data, doing differentials and preparing them for others to do.

·Keeping track of competency slides and grading

·Reviewing temperature and daily lab log

·Maintenance of centrifuges

·When needed, received and prepare specimens

·Consult and interact with pathologists, nurses, and Dr’s when needed

·Working with and troubleshooting various machines

·Perform tests and various daily duties

·Help implement new analyzers

·Ordering supplies and keeping track of hematology inventory

·In charge of students rotating at Kaseman ( Pres and Tricore)

·Calibration of pipettes for entire lab

·Other miscellaneous tasks that were asked of me to perform

Tricore Refrence Laboratories Microbiology Department

June 16 2008-November 2010

Medical Technologist II

Supervisors: Ellen Richards, Sylvia Romero, and Anita Herman

Phone:938-8879

Responsibilities

·Work up cultures on specimens such as: urine, stool, wounds, anaerobes, fluids, tissues

·Identify organisms/pathogens

·Stain,read, and interpret gram stains

·Customer service (answer questions for doctors and clients, call critical results)

·Set up MIC’s

·Setup identification and susceptibility panels for organisms using BD Phoenix as well as troubleshooting the instrument

·Correlate what organisms are growing, pick out the pathogen (s) vs normal flora

·Review department procedures and make edits as needed

·Review daily and monthly QC and hand out corrective actions forms

·Run manual and automated EIA’s

·Load and maintain BAC Tec machine for blood cultures. Set up gram stain and plates when positives were detected

·Set up and reading of E-strip testing for MIC’s

·Prepare and review gram stain competency for the department and send out QC organisms for all of Tricore labs at the time

·Worked on validations

·Key operator for various machines and kits

·CDIFF testing on Quik check

·KB antibiotic disk set up and resulting

University of New Mexico Payroll Department

October 2003- January 2007

Student Employee

Supervisor: Josie Abeyta

Phone: 505-***-****

Responsibilities

·File various employee documents and keep track of those files

·Answer telephones

·Customer service (provide assistance with: problems, filling out forms, timesheets, etc.)

·Assisted with processing time sheets

·Sorted and distributed mail and paperwork

·Run office errands on campus

·Various projects ( data entry)

Education and Certifications

ASCP MT Certification September 2008- current

University of New Mexico, Albuquerque, NM

Undergraduate Degree: Medical Laboratory

August 2003- May 2008

Pojoaque Valley High School, Pojoaque, NM

High School Diploma May 2003

Contact this candidate