TONYA STRICKLANDUTLEY

adsuh3@r.postjobfree.com Raleigh, NC 27603

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

• Customer Account Management

• MS Office Proficiency

• Upselling Products and Services

Feb 2020 - Aug 2022

Customer Service Associate

Food Lion - Raleigh, NC

Helped large volume of customers every day with

positive attitude and focus on customer satisfaction.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Informed customers about special promotions and

provided detailed information for various products.

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Developed and actualized customer service initiatives to decrease wait times.

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Aug 2017 - Jun 2020

Transport Driver

Go Kart Kids - Raleigh, NC

Maintained high customer satisfaction by working

quickly and accurately.

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Operated with safety and skill to avoid accidents and delays.

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Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Communicated with dispatch to convey delays and

adjust delivery plans.

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Completed regular inspections and maintenance

actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

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Updated daily logs and customer paperwork with

relevant details.

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Aug 2012 - Dec 2015

Server

Dave & Buster's - Cary, NC

• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

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Explained menu items and suggested appropriate

options for food allergy concerns.

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Bussed and reset tables to keep dining room and work areas clean.

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Used slow periods to restock supplies, ice, trays and delivery bags.

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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat

business.

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Mar 2015 - Dec 2017

Administrator Assistant

South Light - Raleigh, NC

Performed routine clerical tasks by scanning, filing and copying documents.

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Composed, edited and prepared correspondence

and other department documents.

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Arranged conference rooms and facilities to prepare for meetings.

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Maintained Type office equipment and placed orders for materials in short supply to manage office supply inventory.

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Developed and maintained Type and Type

administrative processes to improve organizational accuracy and efficiency.

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Aug 2013

Medical Office Assistant : Medical Office Assistance Miller Motte Cary, NC

EDUCATION

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