Customer Service Part Time

Kayle Moffat ***********@*****.*** 541-***-****

Vision-Focused Leader: Solving Problems, Providing Stability, Producing Results Professional Expertise:

Genuine Leadership -

Communication, and Outstanding Customer Service. Listener. Problem Solver. Decision Making -

Strategic Planning; Measuring Success; Utilizing Data & Report Analysis for Evaluation. People Resources -

Hiring; Training and Development; Performance Coaching; Conflict Resolution – Front-line to Management Operations Management -

Leveraging Key Indicators to Identify Solutions; Prioritize; Eliminate Redundancy. Event Management -

Aligning Vision, People, Resources for Experiences that Attract and Engage Customers. Recent Experience & Accomplishments:

Senior District Executive from 2015; District Executive from 2008 – 2022 Boy Scouts of America Operations, Financial Management, Fundraising, & Sales:

• Directs onsite camps, effectively overseeing compliance, budget and financial management, personnel management, and customer relations as well as retention.

• Assesses whether tight budgets will support objectives, recognizing areas for improvement, and taking corrective action. Delivers net profit to the bottom line.

• Responsible for cultivating giving base/fundraising, captivating audience of prospective constituents and donors, including consumers, community, volunteers, internal team. Operations, Camp, & Program Management:

• Envisioned, planned, organized, and succeeded in youth program delivery of 750 youth; 200 volunteers in largest geographical region.

• Operational Document creation and communication. Produced instructive guides to increase knowledge and efficiency.

• Met national standards for compliance in safety and preparedness; 100% compliance with national accreditation requirements 10 of 11 years.

Budgeting:

• Responsible for program budget controls and stayed within budget every year, with 20% return on combined budgets of $300k. Direct cost savings benefit of 2-3+% of specific items. Fundraising:

• Proven skills in capital giving, cultivating large donors, and earning funds to support operational budgets. Fundraising achievement of 87% and higher annually. Sales and Business Development:

• Trusted and known for direct communication, maintaining positive reputation, promoting effectiveness and credibility. Proactive service and excellent product knowledge skills. Volunteer Recruitment, Training and Development:

• Leading by consensus building, creativity, and steady focus on remaining inclusive. Focused on building credibility, inspiring and developing leadership, and earning loyalty to mission and vision. Vet candidates based on ability, values and understanding of mission and objectives.

• Adept at interviewing & selection as well as imparting vision, mission, and values of organization. Talented in assessing attributes, identifying capabilities, aligning skills and talents with strategic needs that enable people to achieve favorable outcomes and overall success.

• Develops senior leadership, cross-functional teams, and volunteers by teaching to build knowledge, training to enhance performance and productivity, and continuing education that increases quality and improved outcomes. Skilled in providing positive examples that demonstrates results, managing expectations, supporting foundational onboarding and continued mentorship.

• Instructs 20 - 30 new members to the organization annually in core principles and purposes. Onboards new volunteers and employees. Achieved higher than average (97% youth protection requirements) training completed. Core job training of (48% vs 35%); 89% completion in program delivery trained personnel.

• Maintained a 79% retention rate within volunteer membership & leadership. Supplied trained, educated, and motivated leaders up chain to take greater roles in organizational operations such as fundraising, peer leadership, and trainers.

Earlier experience included:

Retail Management / Operations with Walmart Stores Inc. Western U.S. Leadership, training and development, and annual management evaluations; training and development of department heads; cash handling & balancing funds. ( 9 years) Prior experience in Manufacturing / Technical Buying. (2 Years) Business to Business Sales / Print advertising & Credit card reward program. (3 years). Self-employed. (5 years)

Education & Training: Bachelor’s Degree in Political Science University of Utah 1986 Industry specific trainings, courses and achievement recognition. References Available

Contact this candidate