Customer Service Office Manager, Administrator

SUMMARY

Dynamic Office Manager with extensive experience overseeing office operations to ensure a productive and positive work environment. Daily operations include staff management, development, payroll, accounts receivable, support to management, and excellent customer service. Skilled relationship builder with ability to work with various personality styles. Exceptional at resolving challenges while providing innovative solutions.

EDUCATION

Conroe High School, Conroe, Texas Graduated May 1990

KEY SKILLS

Office Management and Administrative

Customer Service

Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams), 60 WPM

Interpersonal Communication

Teambuilding and Supervision

Effective Time Management

Bilingual (English and Spanish)

Staff Development and Training

Financial Accounting

10 Key by Touch

PROFESSIONAL EXPERIENCE

Credit Loans Inc., Office Manager and Administrator April 2013 – September 2022

Successfully directed daily operations and worked to promote efficiency

Maintained companywide protocols according to the handbook and COVID-19 guidelines

Conducted interviews and provided new hire training to ensure seamless onboarding process

Responsible for the management and maintenance of the external audit process

Managed the year-end financial close and account reconciliations

Aon Hewitt, Project Manager July 2000 – November 2012

Provided excellent customer service to various client teams including Haliburton, KBR, Novartis, and The Federal Reserve

Resolved customer inquiries via telephone and email

Specialized in guiding companies with their benefits regarding pension, healthcare, retirement, and savings

Trained and mentored new employees

Worked remotely for the last four years in planned management, reviewing plan documents and performing audits to verify the accuracy of pension benefits

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